Heidi K. Jacques
Hubbard,OH
Summary
Compassionate Special Care Nurse committed to working with healthcare teams to deliver high-level service and support. Resourceful educator committed to increasing patient knowledge and wellbeing. Excellent track record of mentoring team members and leveraging care plan expertise to assist with treatment assessments and development.
Overview
30
30
years of professional experience
2
2
Certification
4
4
years of post-secondary education
Work History
Registered Nurse
Special Care Nursery
01.2015 - Current
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Provided direct patient care, stabilized patients and determined next course of action.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Worked within interdisciplinary health care team to develop, implement and make adjustments to patient care plans, individualizing strategies and methods to improve health and meet recovery goals.
- Provided high level of quality care for each and every patient in 6-bed Special Care Unit.
- Assessed, evaluated and cared for neonate and pediatric patients.
- Trained and coached new employees on protocols and best practices to promote ideal patient outcomes.
Certified Lactation Counselor
Hillcrest Hospital
Mayfield Heights, OH
09.2019 - 08.2020
- Assessed needs of new mothers and advised mothers about child care topics.
- Demonstrated how to express milk and store it in bottles for later feeds.
- Promoted available resources and connected individuals with services.
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
- Performed daily hospital rounds for all healthcare system maternity wards and facilities.
Trainer
EPIC, ACHP EPIC Go-Live
, OH
01.2013 - 04.2014
- Maintained accuracy, completeness and security for medical records and health information.
- Input data into computer programs and filing systems.
- Assisted facility providers with documentation requirements to completely and accurately reflect patient care provided.
- Gathered and organized supplementary material to support structured lessons.
- Monitored participant workflow and behaviors throughout training process.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Tracked attendance and progress against goals for each participant.
Staff Nurse
ACHP offices
, OH
12.2009 - 12.2012
- Completed paperwork and prior authorizations and scheduled appointments for patients.
- Reinforced health education, counseling and advice to patients and families and assessed patient educational needs, prioritized patient learning needs, identified barriers to learning and used educational tools to encourage non-adherent patients.
- Prepared and administered vaccines and medications, collected specimens and performed other patient care tasks to assist physician with examinations and procedures.
- Tracked, reviewed and monitored diagnostic test results and assisted in management of patient care between visits.
- Administered required vaccinations and advocated for adherence to vaccination schedule for best disease prevention.
- Collaborated with lab and radiology to order necessary services for pediatric care.
- Interviewed patients concerning physical complaints, discussed symptoms, asked questions and suggested treatment options.
Education
Bachelor of Science - Nursing
Ohio University
Athens, OH 01.2022 - 12.2025
Associate of Science - Nursing
St. Clair College
Windsor, Ontario05.1995
Skills
- EPIC EMR
- Neonatal Care Plans
- Newborn Assessments
- Breast Feeding
- Good Telephone Etiquette
- Withdrawal Symptoms
- IV Administration
- Intramuscular Injections
- Umbilical Line Placement
- Caregiver Education
Additional Information
- Registered Nurse State of Ohio, RN Active #RN.271390
Certification
- PALS - Pediatric Advanced Life Support
- Neonatal Resuscitation Program
- S.T.A.B.L.E.
- I.B.C.L.C.
Timeline
Bachelor of Science - Nursing
Ohio University
01.2022 - 12.2025
Certified Lactation Counselor
Hillcrest Hospital
09.2019 - 08.2020
Registered Nurse
Special Care Nursery
01.2015 - Current
Trainer
EPIC, ACHP EPIC Go-Live
01.2013 - 04.2014
Staff Nurse
ACHP offices
12.2009 - 12.2012
Associate of Science - Nursing
St. Clair College