Heidi Steigerwald Munin

Appleton,WI

Summary

Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level. Goal-oriented Customer Service Manager with seven years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.

Overview

years of professional experience

Work History

Technology Coach and Library Media Specialist

Victor Haen Elementary School

01.2017 - Current

Organize, create, and implement technology professional development programs monthly for faculty and staff throughout the district
Plan a district-wide annual technology summit for 400 staff members
Serve on the district Technology Committee which plans future technology integration and implementation for the school district
Create and implement professional development for faculty to initiate the online transition during the Covid pandemic
Design and administer technology integrated curriculum across grade levels
Instruct research, digital literacy, library, digital citizenship, and information technology curriculum across grade levels
Maintain, purchase, and manage collection development including books, databases, software, maker space materials, and technology equipment throughout the Library Media Center utilizing Follett Destiny collection management software
Manage and maintain over 300 chromebooks, 50 ipads, and various technology equipment

Library Media Specialist and Technology

Forest Elementary School

01.2007 - 01.2013

Supported faculty and staff with technology needs and provided educational training for educators through workshops and demonstrations
Participated in District 62 Technology and Renovation Committee to plan and implement district wide technology innovations to foster future ready learning and accessibility to 21st century skills
Designed, implemented, and administered technology integrated curriculum across grade levels
Transformed library relationship with staff, students, and community through a flexible schedule to accommodate more time and resources for technology integration
Provided troubleshooting, repaired, and maintained 200 Apple computers and 100 iPads and Android tablet devices
Maintained, purchased, and managed collection development throughout the Library Media Center utilizing Follett Destiny Quest collection management software

Lead Customer Service Representative

Clean Harbors Environmental Services, Inc

01.2001 - 01.2007

Provided on-going customer support and service to over 100 clients
Proactively developed relationships with clients, anticipated and responded to needs, and fostered a positive working relationship between clients and service staff
Improved customer service scorecard by 40% within the first month
Advanced regional standing from 15th to 4th out of 17 regions nationwide
Supervised 3 full-time employees and a $12 million annual budget
Managed and maintained an environmental remediation project for Citgo
Created, coordinated, and managed multiple waste disposal projects

Project Manager

Clean Harbors

11.1996 - 05.2000

Project management for Sears Roebuck & Company- a $3 million annual customer
Provide customer service and technical support to multiple customers ensuring regulatory DOT and EPA compliance and appropriate chemical management procedures
Created, coordinated, and managed waste disposal projects and database tracking
Managed environmental remediation projects throughout the Midwest

Education

Bachelor of Science - Environmental Science

University of Rochester

Master of Library and Information Science -

Dominican University

Type 10 Special Certification - undefined

Skills

TECHNOLOGY SKILLS:
Implementation and integration of various cloud-based tools and applications in the classroom such as G-Suite for Education, flipped classroom resources, Google Classroom, Seesaw, coding tools, classroom websites, and a variety of creator and maker apps for students
Integration and implementation of library automation software systems - Follett Circulation Plus and Destiny Discover
Maintenance and proficiency of MS Windows OS platforms, Macintosh OS platforms, MS Office software applications, iPads and tablets

Extensive use and integration of makerspace materials with students-including Ozobots, Dash & Dot robots, 3D printers, coding programs, manipulatives, and many more materials
Knowledge of HTML and CSS web design and basic website maintenance
Information Technology Literacy Skills

Timeline