Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Heidy Arrieta-Lopez

Frankford,DE

Summary

Developed strong communication and teamwork skills in a fast-paced, customer-focused environment. Expertise in delivering excellent customer service and maintaining organized workspaces. Seeking to transition into a new field, leveraging these skills to contribute effectively to a new team and environment.

Overview

3
3
years of professional experience

Work History

Dunkin Donuts Crew Member

Dunkin' Donuts
04.2023 - Current
  • Worked front counter, drive-thru, and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from the management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of the restaurant to promote a clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Completed milkshakes and ice cream desserts for customers.
  • Brewed coffee and tea and changed out drink station syrups.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth daily operations.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Trained new team members on procedures, customer service, and sales techniques.


Holiday Mail Processing Clerk

United States Postal Service, USPS
12.2023 - 01.2024
  • Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
  • Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
  • Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

Cashier

Weis Markets Inc
06.2021 - 12.2022
  • Greeted customers entering the store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions accurately.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Built relationships with customers to encourage repeat business.

Education

Associate of Applied Science - Veterinary Technician

Delaware Technical Community College
DE
01-2025

High School Diploma -

Indian River High School
Dagsboro, DE
05-2022

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Cash Handling
  • Cleaning
  • Flexible Schedule
  • Drive-Thru Operations

Languages

Spanish
Native or Bilingual

Timeline

Holiday Mail Processing Clerk

United States Postal Service, USPS
12.2023 - 01.2024

Dunkin Donuts Crew Member

Dunkin' Donuts
04.2023 - Current

Cashier

Weis Markets Inc
06.2021 - 12.2022

Associate of Applied Science - Veterinary Technician

Delaware Technical Community College

High School Diploma -

Indian River High School

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Heidy Arrieta-Lopez