Heidy Chaj Garcia
Trenton,NJ
Summary
Driven and adaptable, I excel in fast-paced environments while maintaining a focus on customer satisfaction and team collaboration. With strong communication skills in both Spanish and English, I am committed to continuous learning and development, aiming to bring these qualities to a nursing career.
Overview
3
3
years of professional experience
Work History
Costumer Servie
Dunkin' Donuts
Lawrenceville, NJ
08.2022 - Current
- Maintained a clean and organized workspace to ensure a welcoming environment for customers.
- Trained new employees on company policies and procedures.
- Managed customer complaints with professionalism and empathy, enhancing customer satisfaction and loyalty.
- Demonstrated the ability to stay calm and efficient under pressure, especially during peak hours.
- Collaborated effectively with team members to maintain smooth operations.
Costumer Service
Popeyes® Louisana Kitchen
Hamilton, NJ
06.2022 - 08.2022
- Adjusted schedule and took on extra shifts to support the business as needed.
- Handled stocking, tagging, and displaying merchandise efficiently.
- Partnered with the shift manager to address issues and assist customers.
- Learned various roles and stepped in to help during busy times.
Education
Associate of Applied Science - Nursing
Mercer County Community College
Trenton, NJ05-2027
Skills
- Communication: Fluent in Spanish and English, with the ability to convey information effectively to colleagues and customers in both languages
- Teamwork: Experience in collaborating with a team to achieve common goals
- Problem-Solving: Skilled in identifying issues and implementing solutions quickly and efficiently
- Adaptability: Capable of adjusting to new challenges and environments with ease
- Customer Service: Strong focus on providing positive customer experiences and handling complaints professionally
- Time Management: Ability to prioritize tasks to meet deadlines efficiently
- Leadership: Experience in training and mentoring new employees, fostering a supportive work environment
- Work Ethic: Demonstrated dedication to maintaining high standards of cleanliness and organization
- Cash Handling: Proficient in operating point-of-sale systems and managing cash transactions accurately
- Food Safety: Knowledge of food safety practices and maintaining hygiene standards in a food service environment
- Anatomical Knowledge: Familiar with anatomical terms, enhancing comprehension and communication in healthcare settings
Languages
Spanish
Professional
English
Professional
Timeline
Costumer Servie
Dunkin' Donuts
08.2022 - Current
Costumer Service
Popeyes® Louisana Kitchen
06.2022 - 08.2022
Associate of Applied Science - Nursing
Mercer County Community College
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