Heidy Diaz
Indio,CA
Summary
My name is Heidy I'm a extremely motivated and patient individual with a gift for quick learning. I Thrive in collaborative environments and find fulfillment in assisting others to the best of my abilities. When success is not easily given to me, I have made it a habit to turn it up a notch.
Overview
6
6
years of professional experience
Work History
Assistant Front Office Manager
Shipping Services Usa
01.2020 - Current
- Answer phones
- Greet walk in clients
- Book appointments and collect co-pays
- Work with office team to handle client issues
- Optimize time management to make deadlines
Restaurant Server
Hideaway Golf Club
01.2023 - 12.2023
- Provides fast, friendly, professional and responsive customer service to restaurant guests.
- Practice Cleanliness with all food and beverage orders
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Brookdale Mirage Inn
01.2019 - 01.2021
- Provide fast, friendly, customer service to community guests, recognize individual needs, encourage independence and treat each senior with respect and dignity.
- Cultivated warm relationships with regular customers.
- Resolve client issues
- Practice patients to generate positive responses with all guest and customers
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Associate of Applied Science - Diagnostic Medical Sonography
Smith Chason College, WCUI
01.2025
Skills
- Communication
- Front Desk Operations
- Order Taking
- Employee Supervision
- Interpersonal Skills
- Empathy
- Teamwork
- Complaint Handling
- Customer Satisfaction
- Organization
- Knowledge of anatomy and physiology
References
Eddie (Business Owner)
Shipping Services USA
760-341-9333
Cynthia (Restaurant Server)
Hideaway Golf Club
760-600-1069
Maria (Supervisor)
Brookdale Mirage Inn
760-600-1658
Timeline
Restaurant Server
Hideaway Golf Club
01.2023 - 12.2023
Assistant Front Office Manager
Shipping Services Usa
01.2020 - Current
Server
Brookdale Mirage Inn
01.2019 - 01.2021
Associate of Applied Science - Diagnostic Medical Sonography
Smith Chason College, WCUI
Similar Profiles
Stephanie AmeyStephanie Amey
Assistant Manager of VIP Customer Relations at Mediterranean Shipping Company, USAAssistant Manager of VIP Customer Relations at Mediterranean Shipping Company, USA
Anil Turan BAYARAnil Turan BAYAR
Operations Team Leader, Americas at NORVIC Shipping USA Inc.Operations Team Leader, Americas at NORVIC Shipping USA Inc.
Joao DacostaJoao Dacosta
Per Diem at Mediterranean Shipping Company, USAPer Diem at Mediterranean Shipping Company, USA
Renne GuillenRenne Guillen
Construction Supervisor at Michael Cagle ConstructionConstruction Supervisor at Michael Cagle Construction
Evelyn VillanuevaEvelyn Villanueva
Guest Experience Expert at Marriott International, Inc.Guest Experience Expert at Marriott International, Inc.