Heidy Guzman Rosario
perth amboy,NJ
Summary
Bilingual Customer Service and Technical Support professional with 6+ years of experience in healthcare, telecommunications, retail, and government service environments. Strong background in client support, problem-solving, call documentation, and navigating data systems. Known for empathy, adaptability, and a commitment to delivering helpful, accurate solutions — whether assisting patients, customers, or handling technical inquiries.
Overview
7
7
years of professional experience
Work History
Certified Home Health Aide
Goodwill Caring Healthcare Services
02.2025 - Current
- Deliver compassionate in-home care to elderly and disabled clients, including personal care and companionship.
- Communicate regularly with families and medical professionals to support patient wellbeing.
- Maintained records of patient care, condition, progress, or problems to report and discussed observations with supervisor or case manager.
Consumer Service Representative – Get Covered NJ
Maximus
12.2024 - 12.2024
- Provided customer support by phone to help consumers verify insurance coverage and resolve enrollment and/or payment issues.
- Identified and corrected data matching errors using internal systems.
- Logged all calls and actions in ticketing systems with accuracy and attention to detail.
- Guided clients through website navigation and account management processes.
Order Selector
US Foods
08.2024 - 10.2024
- Maintained accuracy and speed while working in a high-volume distribution environment.
- Ensured proper storage and safety standards in all pallet loading and stacking procedures.
- Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
Package Handler
FedEx Ground
04.2023 - 07.2024
- Loaded and unloaded packages with attention to accuracy and care.
- Verified shipping labels and ensured on-time dispatch.
- Trained new team members on equipment, safety, and workflow efficiency.
Merchandising Associate
Best Buy
08.2022 - 12.2022
- Collaborated with warehouse staff to maintain a clean and safe work environment by following company's procedures and protocols.
- Deliver Exceptional Customer service by select, labeling, packing and shipping orders with accuracy.
Technical Support Representative
Samsung (via Alorica)
10.2020 - 08.2022
- Trained new hires on system tools and call quality expectations.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Front Desk Receptionist
Juan Veterinarian Clinic
07.2018 - 10.2020
- Answered client calls, scheduled appointments, and processed payments.
- Maintained accurate records and supported clinic staff with front office needs.
Education
High School Diploma -
La Inmaculada Fe Y Alegria
09.2016
Certificate - CHHA
PRAHD
Perth Amboy, NJ11-2024
Skills
- Customer Service & Conflict Resolution
- Call Documentation & Ticketing
- Data Entry & CRM Software
- Technical Troubleshooting
- Healthcare Client Support
- Electric Pallet Jack Operation
- Bilingual – English & Spanish
Timeline
Certified Home Health Aide
Goodwill Caring Healthcare Services
02.2025 - Current
Consumer Service Representative – Get Covered NJ
Maximus
12.2024 - 12.2024
Order Selector
US Foods
08.2024 - 10.2024
Package Handler
FedEx Ground
04.2023 - 07.2024
Merchandising Associate
Best Buy
08.2022 - 12.2022
Technical Support Representative
Samsung (via Alorica)
10.2020 - 08.2022
Front Desk Receptionist
Juan Veterinarian Clinic
07.2018 - 10.2020
High School Diploma -
La Inmaculada Fe Y Alegria
Certificate - CHHA
PRAHD
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