Heidy Martinez
Chicago,IL
Summary
Dedicated & results driven customer service professional with over 3 years of experience in customer relations. Seeking to leverage my expertise in communication, problem-solving and sales strategies to contribute to the growth & success of a well-established firm that will utilize and challenge my skills to their full potential.
Overview
6
6
years of professional experience
Work History
Armed Vault Guard
Loomis
01.2021
- Responsible for following security protocol and is concerned with all matters relating to the safety and security of the facility and its personnel including Access Control, Control Center Operations, Patrol & Response, Screening Operations and Visitor Processing
- Monitored & operated surveillance cameras and ensured safety & security for client property & personnel
- Accurately handled cash & ensured that all amounts of cargo brought into the building are accounted for
- Answer calls & track information about customer orders as well as placing customer orders.
Center Consultant
FedEx Office
01.2018 - 12.2020
- Responsible for taking customer project orders, coordinating activities in the store, providing product information & recommending appropriate FedEx Office products & services
- Deliver positive customer experience, utilize consultative skills to anticipate customer needs & suggest alternatives and provide solutions
- Including printing services, signs & graphics and shipping
- Let customers know about discounts available to them to guarantee returning satisfied customers.
Front Desk Representative
X Sports Fitness
03.2017 - 04.2018
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
- Greeted visitors and customers upon arrival, offered assistance, and answered customer telephone calls promptly and appropriately handled needs.
- Collected deposits, fees, and payments.
- Provided exceptional customer service, addressing guest inquiries promptly and professionally.
- Developed strong bonds with each child, creating a sense of security within the childcare environment.
Cashier/Front Desk Representative
Whole Foods Market
10.2014 - 12.2017
- Greeted customers warmly, answered questions, and provided assistance with locating products
- Efficiently handled cash, credit & debit transactions, ensuring accuracy and providing receipts to customers
- Addressed and resolved customer complaints and issues with a professional and courteous demeanor.
Education
No Degree -
Harry S. Truman College
Chicago, IL2019
High School Diploma -
Kelvyn Park High School
Chicago, IL2014
Skills
- Bilingual - Fluent in English & Spanish
- Computer savvy/Technical proficiency - experience with Microsoft Office
- Good communication skills/customer service
- Adaptability
- Teamwork
- Project & time management
- Knowledge of proper cash handling procedures
- Professionalism
Timeline
Armed Vault Guard
Loomis
01.2021
Center Consultant
FedEx Office
01.2018 - 12.2020
Front Desk Representative
X Sports Fitness
03.2017 - 04.2018
Cashier/Front Desk Representative
Whole Foods Market
10.2014 - 12.2017
No Degree -
Harry S. Truman College
High School Diploma -
Kelvyn Park High School