Heidy Mascorro
Los Angles,CA
Summary
Dynamic retail professional with a proven track record at Bath and Body Works, achieving a 95% customer satisfaction rate. Known for exceptional customer service and adaptability, I excel in fast-paced environments, utilizing strong organizational skills and bilingual communication to enhance customer experiences and drive sales.
Overview
6
6
years of professional experience
Work History
Bath and Body Work
Retail
11.2022 - 12.2024
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Handled and resolved customer complaints ,earning the store 95% customer satisfaction rate overall.
- Meticulously operated POS system transactions include credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow.
- Conducted daily merchandise stocking, achieving full shelf availability
- Anticipated customer needs, providing them with excellent customer service while upholding brand Operated a point of sales system with 100% accuracy rate, ensuring that many transactions weekly were processed efficiently and securely.
- Proactively stayed informed about bath and body works latest sales offerings and signed 120+ customers up for loyalty programs.
Marie Catering
Food Service
04.2019 - 10.2022
- Assisted with special events such as school functions, parties, community outreach programs involving food service operations.
- Supported catering staff in delivering exceptional food service during banquet events, contributing to a memorable dining experience for guests.
- Sanitized surfaces to maintain cleanliness of food service area.
Marelin Outlets
Retail
04.2019 - 07.2021
- Improved customer shopping experience by utilizing product knowledge to provide personalized recommendations that lead to increased sales revenue.
- Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories.
- Happily guided 50+ customers daily through the process of finding their ideal size and style.
- Supported the opening and closing of each shift demonstrating leadership and punctuality.
- Organized and detail-oriented with a strong work ethic.
Education
High School Diploma -
Animo City of Champions
Los Angeles, CA06-2022
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Organizational development
- flexibility
- language proficiency (English, Spanish)
- Calm under pressure
- marketing skills
- Adaptability
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Bath and Body Work
Retail
11.2022 - 12.2024
Marie Catering
Food Service
04.2019 - 10.2022
Marelin Outlets
Retail
04.2019 - 07.2021
High School Diploma -
Animo City of Champions
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