Heidy Olguin
Houston
Summary
Dynamic and dedicated professional with a positive attitude and strong teamwork skills. Proven ability to manage multiple orders with attention to detail while maintaining clear communication with customers and staff. Recognized for enhancing guest satisfaction and training new team members to uphold high service standards. Always filling in any positions that was needed.
Overview
2
2
years of professional experience
Work History
Hostess
Marriott
Houston
02.2026 - Current
- Greeted guests warmly and escorted them to their tables.
- Managed waiting lists efficiently during peak hours.
- Communicated effectively with servers and kitchen staff for smooth operations.
- Assisted in training new hostesses on company procedures.
- Maintained cleanliness and organization of the host stand area.
- Handled guest inquiries and resolved issues promptly and professionally.
- Greeted guests warmly upon arrival, seating them promptly.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Assisted servers in bussing tables when needed during busy periods.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Hostess
Saltgrass Steakhouse
Houston
09.2025 - 04.2026
- Greeted guests warmly and efficiently upon their arrival.
- Managed reservations and organized seating arrangements for optimal flow.
- Coordinated with servers to ensure timely communication of guest needs.
- Maintained cleanliness and organization of the waiting area and host station.
- Monitored dining room activity to anticipate guest needs and enhance service quality.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Built positive relationships with other front-of-house and kitchen staff.
Team Member
Leaf and Grain
Houston
06.2025 - 01.2026
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
To-Go Server
Pappasito’s Cantina
10.2024 - 06.2025
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
Hostess
Pappasito Cantina
06.2024 - 06.2025
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
Education
Stephen F Austin High School
Houston, TXSkills
- Positive attitude
- Teamwork and collaboration
- Clear communication
- Attention to detail
- Flexible schedule
- Organizing work stations
- Order preparation
- Guest relations
Languages
Spanish
Timeline
Hostess
Marriott
02.2026 - Current
Hostess
Saltgrass Steakhouse
09.2025 - 04.2026
Team Member
Leaf and Grain
06.2025 - 01.2026
To-Go Server
Pappasito’s Cantina
10.2024 - 06.2025
Hostess
Pappasito Cantina
06.2024 - 06.2025
Stephen F Austin High School