Albulena Purelku
Chicago,IL
Summary
Motivated Professional with experience in hospitality service. Handles guest engagement and efficient service delivery thanks to skills in managing reservations and enhancing customer satisfaction. Committed to maintaining a welcoming atmosphere and smooth service transitions.
Overview
5
5
years of professional experience
Work History
Hostess
Aire Rooftop Bar Chicago
Chicago, IL
06.2024 - 08.2024
- Greeted an average of 500 guests a day at the door an escorted them to their reserved table
- Used a digital seating system to organize schedules and seating arrangements
- Managed reservations over the phone and online for over 70 customers a day
- Streamlined table organization for walk-ins and any last minute cancellations, reducing customer wait time during rush hour and providing a smooth transition between customers/tables
- Set up and cleaned areas for anticipated large parties by moving furniture, rearranging glassware, and pre-ordering selected food to ensure a smooth experience for guests
- Established professional rapport with customers, increasing customer satisfaction
- Assisted waitstaff during peak hours by bussing tables and taking out food and drinks
Server
Aire Rooftop Bar
Chicago, IL
05.2024 - 08.2024
- Established menu knowledge and created rapport with customers, ensuring seamless guest experience
- Recommended drinks, dishes, and desserts based off of guests’ needs and preferences, optimizing their experience which contributed to boosting restaurant’s ratings
- Managed orders and financial transactions using a digital payment system
- Assisted coworkers during rush hour period by taking out their food and bussing their tables.
Waitress
Osseo Family Restaurant
Osseo, WI
02.2023 - 09.2023
- Provided excellent customer service to enhance dining experience and built great customer rapport.
- Assisted in menu recommendations for daily specials and answered customer inquiries effectively
- Collaborated with kitchen staff to ensure timely food delivery and any specific dish adjustments
- Maintained cleanliness and organization of dining area, glassware, and utensils
- completed daily side jobs to help next shift have a smooth start
Manager
Osseo Family Restaurant
Osseo, WI
02.2023 - 09.2023
- Supervised daily restaurant operations to ensure excellent service quality and customer satisfaction.
- Developed and maintained strong relationships with customers and staff to ensure trust, great rapport, and satisfactory experience.
- managed restaurant's working hours by opening restaurant in the AM and closing doors at end of the work schedule.
- managing schedules and organizing sections so that all servers have the proper amount of work hours and an organized seating arrangements, securing an efficient work flow for employees
Waitress
Four Star Family Restaurant
La Salle, IL
03.2019 - 11.2019
- Provided excellent customer service by maintaining a friendly demeanor with customers, being attentive to their needs and requests, and ensuring that their food and drinks are delivered at a timely manner
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy
- Helped other employees take their food out during rush hour to maintain great customer service
- Managed multiple tables efficiently, demonstrating strong multitasking abilities under pressure
- replenished side dishes in the storage, rolled silverware, organized glassware and plates, and organized coolers and freezers to ensure a smooth transition for the next shift.
Hostess
Four Star Family Restaurant
La Salle, IL
03.2019 - 11.2019
- Greeted and seated guests, ensuring a welcoming atmosphere and efficient service flow.
- Managed reservation system, optimizing seating arrangements for maximum capacity during peak hours and walk-ins
- Collaborated with waitstaff to synchronize service efforts and enhance guest experiences.
- Helped staff organize their work sections by setting up tables and chairs for party events, and by setting up the tables and preparing large pre-orders.
Skills
- Guest engagement
- Exceptional customer service
- Hospitality service expertise
- Team collaboration
- Professional attitude
- Reliability and punctuality
- Flexible schedule
- Efficient food delivery
- Table setting expertise
- Positive attitude
- Problem-solving
Languages
English
Native or Bilingual
Albanian
Native or Bilingual
Macedonian
Native or Bilingual
Timeline
Hostess
Aire Rooftop Bar Chicago
06.2024 - 08.2024
Server
Aire Rooftop Bar
05.2024 - 08.2024
Waitress
Osseo Family Restaurant
02.2023 - 09.2023
Manager
Osseo Family Restaurant
02.2023 - 09.2023
Waitress
Four Star Family Restaurant
03.2019 - 11.2019
Hostess
Four Star Family Restaurant
03.2019 - 11.2019