Shayla Celian
PF Changs Restaurant
Bloomfield,NJ
6
years of professional experience
I am experienced in hospitality and customer service. Ensured guest satisfaction through attentive service and effective coordination, fostering a warm and welcoming atmosphere. Contributed to collaborative success as a flexible team player with strong interpersonal skills.
Work History
Hostess
1 Year 3 Months- Assisted customers with orders and answered phone inquiries for reservations
- Greeted customers upon entry and seated them promptly.
- Greeted and seated guests, ensuring efficient table turnover and positive dining experiences.
- Managed waitlist effectively, optimizing seating arrangements during peak hours.
- Communicated with servers regarding guest needs, enhancing service quality and responsiveness.
Host
1 Year 2 Months- Managed reservation system to optimize table turnover and guest experience.
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Collaborated with servers and kitchen staff for efficient service flow.
- Provided menu information and answered customer inquiries effectively.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Assisted in training new hosts on procedures and service standards.
Sales Associate
7 Months- Greeted customers upon entry, fostering a welcoming environment.
- Maintained organization of workspace and making sure everything is clean within the facility.
- Assisted customers with membership and account inquiries, ensuring satisfaction.
Sales Associate
4 Months- Communicated effectively with customers and colleagues to foster positive relationships.
- Thrived in fast-paced environment, adapting quickly to changing demands.
- Demonstrated quick problem-solving skills while managing multiple tasks in a busy work environment.
- Ensured efficient communication with customers, contributing to their satisfaction and positive experience.
Sales Associate
8 Months- Communicated effectively with team members to ensure collaboration.
- Applied innovative ideas to tackle challenges in projects.
- Organized workspace to maintain cleanliness and orderliness.
- Applied creative thinking to solve customer issues and improve satisfaction.
- Answered customer inquiries to provide accurate information and support.
Sales Lead/Associate
1 Year 8 Months- Presented sales data to management, facilitating informed decision-making.
- Monitored sales team performance and provided different strategies for better performances/ outcome.
- Monitored sales team performance, implementing strategies that enhanced outcomes.
- Communicated as a team and worked together brainstorming ideas for increasing sales
- Collaborated with team members to share ideas and worked together brainstorming ideas for increasing sales
Education
No Degree - Forensic Psychology
High School Diploma
Skills
Guest Engagement
Product Sales
Sales Goals
Client assessment
Store Merchandising
Reservation management
Guest Engagement Goals
Customer Inquiry Handling
Multitasking effectiveness
Interactive communication
Interactive communication
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved customer stress or discomfort which led to the customer leaving the store satisfied and happy for everything being resolved.
Timeline
Host
PF Changs Restaurant
07.2025 - CurrentRead More
Sales Associate
Planet Fitness
03.2024 - 10.2024Read More
Hostess
Bahama Breeze
02.2024 - 05.2025Read More
Sales Associate
UGGS
09.2023 - 01.2024Read More
Sales Associate
Marshalls
10.2022 - 06.2023Read More
Sales Lead/Associate
Aldo Accessories
11.2020 - 07.2022Read More
Kean University
No Degree from Forensic Psychology
Read More
Bloomfield High School
High School Diploma
Read More