Heidy Pineda
El Paso,TX
Summary
Customer-focused professional with experience in financial services, retail management, and customer relations. Skilled in loan applications, collections, client communication, and operational support. Recognized for delivering excellent customer service that has resulted in positive Google reviews from satisfied clients. Proven ability to handle high call volumes, resolve customer concerns, and maintain accurate financial records while building strong customer relationships.
Overview
16
16
years of professional experience
Work History
Loan Specialist / Customer Service
The Cash Store
El Paso, TX
02.2024 - Current
- Assist customers with loan applications and financial service solutions
- Review and verify customer documentation to process loan requests accurately
- Conduct daily inbound and outbound calls to follow up with customers
- Manage account follow-ups and payment collections professionally
- Explain loan terms, payment schedules, and financial responsibilities
- Maintain accurate customer records and system updates
- Provide outstanding service recognized through positive Google customer reviews
- Processed loan documentation efficiently, ensuring compliance with regulations.
- Maintained compliance with industry regulations and company policies during the entire loan process.
Front Desk Associate
Comfort Suites
El Paso, TX
06.2019 - 06.2020
- Managed guest check-in and check-out operations
- Handled reservations, cancellations, and guest inquiries
- Resolved customer concerns quickly and professionally
- Maintained front desk organization and lobby presentation
- Coordinated with housekeeping to ensure timely room readiness for arrivals.
Store Manager
Icing by Claire’s
El Paso, TX
06.2013 - 04.2019
- Handled cash management, deposits, and financial reconciliation
- Conducted inventory counts and loss prevention procedures
- Trained and mentored staff, fostering a collaborative team environment focused on customer service excellence.
- Coordinated promotional events to enhance customer engagement and drive store traffic.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Manager
Claire’s
El Paso, TX
11.2009 - 06.2013
- Assisted with daily store operations and team supervision
- Managed cash handling and register balancing
- Trained employees and supported inventory control
- Provided customer service and ear piercing services
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
Some College - Criminal Justice
El Paso Community College
El Paso, TX05.2028
High School Diploma -
Irvin High School
El Paso, TX05.2006
Skills
- Loan Applications
- Payment Collections
- Financial Services Support
- High Volume Call Handling
- Cash Handling
- Team Leadership
- Problem Resolution
- Multitasking
- Time Management
- Payment scheduling
- Friendly
- Client relations
Languages
English – Fluent
Spanish – Fluent
Timeline
Loan Specialist / Customer Service
The Cash Store
02.2024 - Current
Front Desk Associate
Comfort Suites
06.2019 - 06.2020
Store Manager
Icing by Claire’s
06.2013 - 04.2019
Assistant Manager
Claire’s
11.2009 - 06.2013
High School Diploma -
Irvin High School
Some College - Criminal Justice
El Paso Community College