Heidy Ramirez
Bronx
Summary
I am currently a undergraduate student with 5+ years of healthcare coordinator experience, seeking to strengthen patient care with the pursuit of obtaining a Bachelors in Human Services and growing professionally within the dynamic human services environment. I have a strong belief in the importance of empathy, companionship, and emotional support the patients and or clients need.
Overview
6
6
years of professional experience
Work History
Communication Clerk
New York Presbyterian
07.2023 - Current
- Deliver effective communication between ER and outpatient Doctors
- Comforting voice for family members and wishing to connect with loved ones
- Handling a high volume of calls
- Delivered quality clerical support to staff
- Backed up reception with front-line support for guests in the Emergency room
Patient Care Coordinator Lead/ Certified Phlebotomist
Northwell Go-Health Urgent Care
06.2022 - 07.2023
- Deliver effective customer service and register patients in a steady environment while updating all demographic information
- Trained onboarding employees
- Answered incoming calls, scheduled appointments and filed medical records.
- Respond to phone calls, verify insurances, and collect copays as required
- End of Day payment reconciliation forms
- Performing service recoveries for any office discrepancies
Patient Care Representative
Cure Urgent Care
05.2018 - 10.2021
- Handled over 100 patients daily, providing customer service
- Registered and updated patient’s demographics
- Patients via EMR as they arrive for their scheduled appointment
- Verified insurances and collected copay payments or deductibles
- Adhered to all standards for protecting patient privacy & identity
Patient Care Coordinator
Essen Medical Associates
12.2017 - 12.2018
- Assisted with scheduling for several specialties, such as OB/GYN, cardiology, internal medicine & urology
- Scheduled patients and verified insurances using E-Clinical works EMR
- Ensured patients get their home health aide orders put in
- Obtained prior authorizations for medications and Out-Patient surgical procedures
- Collected co-payments, referrals and processed electronic prescriptions
- Maintained patient confidentiality in accordance to HIPAA regulations
- Assisted with worker comp & no-fault cases.
Education
BS - Human Service, Undergrad
Monroe College
The Bronx, NY2023
Associates Degree -
Monroe College
The Bronx, NY2022
HS Diploma -
Health Opportunities HS
The Bronx, NY2.2016
Skills
- MS Office software
- EMR systems: E-clinical works, Doc-U-Tap, NextGen, Athena, Epic
- Bilingual: Spanish
- Typing speed of 60 WPM
Timeline
Communication Clerk
New York Presbyterian
07.2023 - Current
Patient Care Coordinator Lead/ Certified Phlebotomist
Northwell Go-Health Urgent Care
06.2022 - 07.2023
Patient Care Representative
Cure Urgent Care
05.2018 - 10.2021
Patient Care Coordinator
Essen Medical Associates
12.2017 - 12.2018
BS - Human Service, Undergrad
Monroe College
Associates Degree -
Monroe College
HS Diploma -
Health Opportunities HS
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