Olaide Adeyanju
Richmond,TX
Summary
Detail-oriented Communication Clerk skilled in verbal communication and customer service. Proven ability to streamline processes and enhance team collaboration, ensuring efficiency and satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
COMMUNICATION CLERK
PAM VOYAGES OF SUGARLAND
Houston, TX
05.2025 - Current
- Managed communication channels to disseminate information effectively across departments.
- Coordinated logistics for company events, enhancing team collaboration and engagement.
- Collaborated with colleagues to streamline processes and improve workflow efficiency.
- Responded promptly to inquiries, providing information and resolving issues as needed.
- Maintained databases and records, ensuring data integrity and easy access for team members.
- Exceeded expectations in delivering high-quality customer service during phone interactions or face-to-face encounters with clients or visitors.
- Proactively addressed potential issues by identifying areas for process improvement within the communications workflow.
- Streamlined office operations by performing various clerical tasks such as data entry, copying, and scanning.
- Backed up reception with front-line support for guests.
- Elevated departmental performance through consistent adherence to deadlines for assigned projects or tasks.
- Enhanced communication efficiency by managing and routing incoming calls to appropriate personnel.
- Maintained confidentiality when handling sensitive information, adhering to company policies and procedures at all times.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Mental Health Technician
PAM VOYAGES OF SUGARLAND
Houston, TX
02.2023 - Current
- Assisted in crisis intervention, employing de-escalation techniques to maintain a safe environment.
- Documented patient behavior and progress accurately, contributing to care planning and teamwork.
- Trained new staff on best practices for patient care and safety protocols, enhancing team efficiency.
- Led group therapy sessions, facilitating discussions that encouraged personal insights and growth among participants.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Coordinated discharge planning efforts between patients, family members, and community support services to ensure a smooth transition.
- Check and monitor patient vital such as temperature,blood pressures,pulse, heart rate and sugar levels.
CNA PRN
The Abbey at Westminster Plaza
Houston, TX
11.2022 - Current
- Provided compassionate care to residents, ensuring comfort and safety in daily activities.
- Assisted with personal hygiene routines, promoting dignity and independence among residents.
- Documented patient care accurately, maintaining compliance with regulatory standards.
- Trained new staff on best practices for resident care and facility protocols.
- Led initiatives to enhance patient engagement through recreational activities and social interaction.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
Supervisor
3TEES SHAWARMA
Houston, TX
04.2020 - 11.2022
- Supervised daily operations to ensure compliance with food safety standards.
- Trained and mentored new staff on proper food handling techniques.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Streamlined workflow processes, enhancing team efficiency during peak hours.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
- Collaborated with management to develop promotional strategies that increased foot traffic.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Education
High School Diploma -
OSUN POLY
NIGERIA07-2016
Skills
- Verbal communication
- Reliability
- Telephone and email etiquette
- Active listening
- Scheduling appointments
- Document preparation
- Cross-cultural communication
- Confidentiality
- Teamwork
- Multitasking and time management
- Fast learner
- Customer service
- Problem-solving
Certification
- BASIC LIFE SUPPORT TRAINING - [3/2026-03/2028]
Timeline
COMMUNICATION CLERK
PAM VOYAGES OF SUGARLAND
05.2025 - Current
Mental Health Technician
PAM VOYAGES OF SUGARLAND
02.2023 - Current
CNA PRN
The Abbey at Westminster Plaza
11.2022 - Current
Supervisor
3TEES SHAWARMA
04.2020 - 11.2022
High School Diploma -
OSUN POLY