Heidy Zambrano
Taco Naco
Kansas City,KS
1
Language
7
years of professional experience
Dynamic General Manager with a proven track record at Taco Naco, excelling in operations management and team leadership. Enhanced customer satisfaction through effective staff training and streamlined inventory control, achieving significant cost reductions. Bilingual and skilled in problem resolution, fostering a collaborative environment that drives results and boosts employee engagement.
Work History
General Manager
3 Years 1 Month- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Developed and implemented staff training programs to enhance team performance and productivity.
- Managed inventory control processes, optimizing stock levels to reduce waste and improve cost efficiency.
- Cultivated a positive work environment that promoted teamwork and employee engagement.
- Implemented customer feedback systems to gather insights for continuous improvement initiatives.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant Manager
2 Years 3 Months- Led daily operations to ensure efficient service and adherence to quality standards.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Monitored inventory levels and coordinated with suppliers to maintain stock availability.
Assistant Manager
2 Years 4 Months- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Led daily operations to ensure efficient service and adherence to quality standards.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Education
Multimedia
High School Diploma
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Efficient multi-tasker
Training and coaching
Time management
Customer relations
Training and development
Staff training
Inventory control
Employee scheduling
Motivation
Schedule management
Labor cost controls
Bilingual
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Taco Naco
08.2023 - 09.2026Read More
Assistant Manager
Ihop
05.2021 - 08.2023Read More
Assistant Manager
China Super Buffet
01.2020 - 05.2022Read More
Kansas City Kansas Community College
Multimedia
Read More
JC. Harmon
High School Diploma
Read More