Heidy Janeth Cordero
White Plains,NY
Summary
Determined Sales Development Manager with 5 years of hands-on experience directing sales departments. Expertise in sales management, project development and forecasting. Proficient in Salesforce coupled with proven track record of consistently exceeding performance objectives.
Seasoned Youth Specialist proficient in updating documentation, producing reports, and tracking progress. Meticulous and methodical team player carefully maintaining constant progress through tireless oversight.
Dependable Youth Specialist highly effective at promoting behavioral and social development. Works well with staff, kids and families to implement comprehensive support services. Highly communicative to address student and family concerns.
Overview
12
12
years of professional experience
2014
2014
years of post-secondary education
1
1
Certification
Work History
Bilingual Youth Specialist
The Children’s Village
Dobbs Ferry, NY
12.2022 - Current
- Assisted in developing and implementing individualized service plans for youth.
- Provided guidance and support to youth regarding educational, behavioral, social, and emotional issues.
- Conducted assessments of client needs and developed strategies to help them achieve their goals.
- Created an environment conducive to learning by establishing clear expectations.
- Implemented behavior management techniques to encourage appropriate behavior from participants.
- Monitored daily activities of youth participants in order to ensure safety at all times.
- Advised staff on best practices related to working with young people in challenging situations.
- Participated in training programs designed to improve knowledge of relevant topics.
- Encouraged constructive dialogue between participants while facilitating group discussions.
- Established trusting relationships with youths by providing consistent support.
- Provided crisis intervention services when necessary.
- Kept youth safe and secure at facility and in public.
- Supported youth with nurturing and caring assistance focused on empowering and positive independence.
- Followed treatment guidelines and intervened in crisis situations.
Manager of Business Development and Sales
Chesnut Petroleum distributors inc
Bronxville, New York
09.2017 - 11.2022
- Maintained professional network of potential clients and business opportunities.
- Developed and implemented new sales strategies to update product lines.
- Mentored team members to create clear paths toward career goals.
- Managed production and distribution of collateral materials to support development and marketing goals.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Developed comprehensive business development plan to achieve sustainability and annual budget goals.
- Created call scripts, prospecting emails and other resources to drive consistency of messaging.
- Coordinated inter-departmentally to drive sales development initiatives and carry out mission and goals of organization.
- Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Tracked monthly sales to generate reports for business development planning.
- Prepared detailed reports on sales performance for senior management review.
- Developed and implemented effective strategies to expand customer base and increase sales.
- Created and maintained relationships with key clients, partners, vendors, and industry professionals.
- Identified areas for improvement in operational processes and developed solutions to enhance efficiency.
- Supervised sales teams by providing guidance on how to effectively close deals.
Assistant Store Manager
Cliquer’s Clothing store
Yonkers, NY
04.2014 - 06.2017
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Answered incoming telephone calls to provide store, products and services information.
- Engaged customers in friendly, professional dialogue to determine needs.
- Met merchandise processing standards and maintained organized and accessible work area.
- Received and displayed product shipments on store retail shelves upon delivery.
- Used technology resources to assist customers in locating and selecting items.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Supervised cash handling processes to ensure accuracy of transactions.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Trained new employees on store policies, procedures and customer service standards.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Provided training to new employees on company policies and procedures.
Babysitter
Private Family Client
Elmsford, NY
02.2014 - 07.2014
- Monitored children's safety and well-being to prevent accidents and falls.
- Enforced rules to teach good manners and maintain safe environment.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Read stories and played alphabet games to promote early literacy.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Balanced schedules to promote optimal rest, play and educational periods.
- Communicated with parents about daily activities and any concerning behaviors.
- Supervised and cared for children ages 4 a to 8.
Education
Instituto Industrial Albert Einstein
Guatemala Skills
- Performance Evaluations
- Bid Request Management
- Decision Making
- Team Recruiting and Onboarding
- Verbal and Written Communication
- Problem-Solving
- Staff Training and Development
- Operating Procedures and Policies
- Sales Records Management
- Customer Service
- Inventory Management
- Customer Billing
- Presentations and Public Speaking
- Crisis intervention
- Behavior management
- Client assessments
- Youth engagement
- Relationship building
- Program development
- Safety monitoring
- Team mentorship
- Conflict resolution
- Active listening
- Teaching strategies
- Safety
- Recreational programming
- Youth advocacy
- Crisis response
- Positive youth development
- Multicultural competence
- Bullying prevention
- Safety awareness
- Social-emotional learning
- Life skills training
- Suicide prevention
- Educational support
- Mental health awareness
- Outdoor education
- Teamwork and collaboration
- Time management abilities
- Child development
- Mental health assessment
- Client education
- Motivational interviewing
- Written communication
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
- Certificate Of Achievement
- Selling Skills and Sales Operation
- Introduction to Computers and Microsoft Word
- Therapeutic Crisis Intervention
References
References available upon request.
Timeline
Bilingual Youth Specialist
The Children’s Village
12.2022 - Current
Manager of Business Development and Sales
Chesnut Petroleum distributors inc
09.2017 - 11.2022
Assistant Store Manager
Cliquer’s Clothing store
04.2014 - 06.2017
Babysitter
Private Family Client
02.2014 - 07.2014
Instituto Industrial Albert Einstein