BLANCA ORTIZ
Casselberry,FL
Summary
Experienced community organizer skilled in trauma-informed care, crisis intervention, and client advocacy. Specialized in connecting children, adolescents, and immigrant families with vital healthcare, education, and legal resources. Proven ability to build trust, empower clients toward independence, and create supportive environments that foster growth.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Bilingual Youth Specialist
Friends of Youth
12.2023 - 2026
- De-escalated crises, mentored youth, and taught life skills while documenting progress and collaborating with multidisciplinary teams to enhance support.
- Coordinated comprehensive healthcare, education, immigration, legal, and behavioral health services to meet diverse needs of youth.
- Provided trauma-informed support, fostering resilience and stability in immigrant and refugee youth in residential care.
- Provided ongoing support to residents during times of transition or crisis, offering guidance and reassurance as needed.
- Improved the living environment by maintaining clean and organized residential spaces for optimal comfort and safety.
- Supported residents in navigating difficult emotional situations through compassionate listening and targeted interventions when appropriate.
- Identified potential risks or hazards within the residential setting, implementing corrective actions promptly to ensure safety standards were upheld consistently.
- Remained alert to problems or health issues of clients and competently responded.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Collaborated with interdisciplinary teams to develop comprehensive care plans addressing both physical and emotional needs.
Certified Clinical Hemodialysis Technician (CCHT)
Northwest Kidney Center
01.2023 - 12.2023
- Delivered safe dialysis treatments while monitoring patient status and maintaining strict infection-control standards.
- Administered hemodialysis treatment under supervision, ensuring patient safety and comfort.
- Maintained and operated dialysis machines, adhering to safety protocols and operational guidelines.
- Collaborated with multidisciplinary teams to optimize patient care plans and treatment schedules.
- Assisted in training new staff on equipment usage and patient care standards.
- Demonstrated excellent teamwork skills while assisting other technicians during busy shifts for optimal patient care delivery.
- Promoted continuity of care by documenting detailed treatment records in electronic health systems for easy access by all healthcare providers involved in the patient's care plan.
Medical Assistant/Phlebotomist
LabCorp
03.2020 - 03.2021
- Collected blood samples efficiently and safely from patients, ensuring comfort and minimal discomfort.
- Maintained accurate patient records and sample tracking to ensure compliance with protocols.
- Collaborated with healthcare team to provide exceptional patient care and support during procedures.
- Used personal protective equipment correctly to protect coworkers and patients.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Certified Home Caregiver
Washington State Department of Social and Health Services
10.2019 - 12.2021
- Supported vulnerable clients with daily living activities while preserving dignity and independence.
- Coordinated services with case managers and healthcare providers, ensuring seamless care through detailed record maintenance.
- Managed emergency situations calmly and effectively while maintaining the safety of all members involved during crises or incidents.
- Managed emergency situations calmly and effectively, prioritizing safety for all individuals involved.
- Maintained a safe living environment by adhering to strict health and safety protocols, to reduce risks of incidents.
- Strengthened communication among staff members with regular team meetings and collaborative problem-solving sessions.
- Prepared group activities that fostered socialization, communication, and problem-solving skills among members.
- Acted as a liaison between residents and staff members to ensure open lines of communication regarding important updates or concerns about resident wellbeing.
Youth Counselor
Casa de Los Amigos
07.2018 - 09.2019
- Documented individual progress notes, maintaining accurate records of resident behaviors and incidents.
- Monitored behavior and provided immediate intervention to maintain a safe environment.
- Contributed to the development of treatment plans by participating in team meetings and providing valuable input based on individual interactions with residents.
- Coordinated recreational activities that encouraged socialization, team building, and stress relief for residents/members.
- Maximized productivity during harvest season by working flexible hours to accommodate changing priorities or deadlines.
Sales Manager
Belcorp
01.2017 - 06.2018
- Managed a team of 336 representatives to ensure effective communication and workflow.
- Trained and mentored junior sales staff to improve team performance and productivity.
- Developed sales strategies to enhance market penetration and customer engagement.
- Established key performance indicators to measure team effectiveness and drive results.
- Led regular training sessions focusing on product knowledge and sales techniques for the team.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Educator/Social Worker
Salvadoran Association for Human Rights
01.2014 - 12.2016
- Assisted clients in accessing community resources and services.
- Developed individualized service plans based on client assessments.
- Facilitated support groups to enhance client coping skills and social connections.
- Led initiatives to streamline intake processes, enhancing operational efficiency.
- Built trusting relationships with clients and effectively engaged with clients.
Education
Medical Assistant-Phlebotomy Certificate -
North Seattle College
Law & Political Science
Universidad Centroamericana
El SalvadorSkills
- Patient care
- Case Management
- Care Coordination
- Emergency Response
- Behavioral Health Support
- Trauma-Informed Care
- Behavioral support
- Documentation
- Community Resources
- Cultural Competency
- Motivational Interviewing
- English/Spanish
- Patient Communication
- Elder Care Support
Certification
- CCHT
- Home Care Aide
- Medical Assistant Phlebotomy
- CPR/First Aid
- Right Response Advanced
- HIV/AIDS Education
- Sexual Abuse & Harassment Prevention
Languages
Spanish
English
Timeline
Bilingual Youth Specialist
Friends of Youth
12.2023 - 2026
Certified Clinical Hemodialysis Technician (CCHT)
Northwest Kidney Center
01.2023 - 12.2023
Medical Assistant/Phlebotomist
LabCorp
03.2020 - 03.2021
Certified Home Caregiver
Washington State Department of Social and Health Services
10.2019 - 12.2021
Youth Counselor
Casa de Los Amigos
07.2018 - 09.2019
Sales Manager
Belcorp
01.2017 - 06.2018
Educator/Social Worker
Salvadoran Association for Human Rights
01.2014 - 12.2016
Law & Political Science
Universidad Centroamericana
Medical Assistant-Phlebotomy Certificate -
North Seattle College