Heike Organ
Summary
Dedicated professional with extensive experience in food service, retail, and hospitality. Proven ability to excel in fast-paced environments while ensuring safety, cleanliness, and customer satisfaction. Recognized for strong work ethic, reliability, and positive attitude in team leadership roles.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Overnight Stocker
Walmart
Elk City, Oklahoma
01.2022 - 01.2026
- Stocked shelves efficiently, ensuring product availability and organization.
- Operated pallet jack and equipment to transport merchandise safely and efficiently.
- Assisted in inventory management, conducting regular stock counts and audits.
- Collaborated with team to streamline stocking process, minimizing downtime.
- Organized overstock items in backroom for easy access and efficient storage.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
Store Associate
Aldi
Lawton, OK
10.2015 - 12.2021
- Provided excellent customer service and assisted customers with merchandise and inquiries.
- Operated cash register, accurately processing cash, check, and credit card transactions to ensure smooth customer transactions.
- Collaborated with management and team members to resolve customer issues and enhance daily operational efficiency.
- Assisted with receiving merchandise and restocked sales floor inventory to maintain product availability and presentation.
- Stocked shelves, rotated inventory, and maintained product displays.
- Maintained clean, safe, and organized work areas.
- Followed safety procedures and reported concerns to management.
Cook Supervisor
Ovations Food Services (Comanche Nation Casino)
Lawton, OK
02.2013 - 10.2015
- Supervised daily kitchen operations, ensuring efficient service in high-volume food environment.
- Trained and mentored kitchen staff on food preparation and safety procedures, enhancing team skills and compliance.
- Prepared meals while maintaining food safety, sanitation, and allergy-awareness standards.
- Managed inventory and controlled food costs, minimizing waste through effective ordering and storage practices.
- Ensured compliance with health codes, sanitation regulations, and safety protocols.
- Assisted with food preparation and service during busy periods to support team operations.
- Handled cash transactions, balanced tills, and prepared deposits accurately.
Cook
Meers
Medicine Park, OK
01.2011 - 01.2013
- Coordinated meal preparation during high-volume periods, maintaining timeliness and customer satisfaction.
- Prepared and cooked menu items, ensuring adherence to quality, consistency, and food safety standards.
- Operated kitchen equipment and ensured cleanliness of work environment to uphold sanitation standards.
- Followed HACCP guidelines and proper food handling procedures.
- Prepared meats, poultry, seafood, and other ingredients for cooking and service.
- Received and organized food deliveries and maintained inventory supplies.
Ranch Resort Associate
Gold Skye Ranch Resort
Fletcher, OK
10.2010 - 02.2012
- Delivered exceptional guest service by managing reservations, check-ins, and addressing customer requests.
- Processed guest payments and efficiently managed daily front desk operations, ensuring smooth transactions.
- Maintained clean, safe, and organized guest rooms, common areas, and workspaces.
- Restocked supplies and prepared rooms, enhancing overall guest experience and satisfaction.
- Assisted with animal care, stable maintenance, and general property upkeep.
- Reported maintenance and safety concerns promptly to management.
- Demonstrated flexibility, teamwork, and a strong commitment to customer satisfaction.
Cook
Zur Sonne
Herrieden, Germany
11.2006 - 09.2010
- Prepared and cooked food while maintaining high standards of quality, presentation, and food safety.
- Executed proper sanitation procedures to prevent cross-contamination.
- Monitored food storage temperatures and maintained kitchen cleanliness.
- Inspected food deliveries for quality and ensured inventory accuracy.
- Assisted with food preparation, including meats, fruits, and vegetables.
- Ensured compliance with health, safety, and food handling regulations.
Certified Nursing Assistant
Catholic Community Services
Fort Lewis , WA
12.1997 - 02.2002
- Monitored and documented vital signs, promptly reporting changes to nursing staff to ensure timely interventions.
- Supported patients with feeding, personal care, mobility, and daily living activities to enhance comfort and independence.
- Provided compassionate care while maintaining patient dignity, privacy, and confidentiality.
- Demonstrated strong communication, teamwork, and attention to safety.
- Maintained accurate documentation and complied with HIPAA regulations.
- Facilitated patient transportation and appointments, contributing to overall well-being and continuity of care.
Education
Associate of Arts -
BezirksKammer
Ludwigsburg, Germany06-1988
High School Diploma -
Uhlandschule
Ludwigsburg, Germany07-1986
Certification - Nursing Assistant
Through Catholic Community Services
Tacoma, WA01-1997
Skills
Food Preparation, Cooking, and High-Volume Food Service
Food Safety, Sanitation, and Health Compliance
Inventory Control, Stocking, Receiving, and Food Storage
Customer Service, Guest Relations, and Communication
Cash Handling and Point-of-Sale Operations
Kitchen, Facility, and Housekeeping Maintenance
Team Leadership, Staff Training, and Supervision
Time Management, Organization, and Multitasking
Safety Awareness and Attention to Detail
Dependable, Adaptable, and Self-Motivated
Patient Care, Confidentiality, and Personal Assistance
Documentation, Vital Signs Monitoring, and Medication Familiarity
Certification
- Cash Handling Training - 2015
- Food Handlers Training - 2015
Languages
English
Native/ Bilingual
German
Native/ Bilingual
Timeline
Overnight Stocker
Walmart
01.2022 - 01.2026
Store Associate
Aldi
10.2015 - 12.2021
Cook Supervisor
Ovations Food Services (Comanche Nation Casino)
02.2013 - 10.2015
Cook
Meers
01.2011 - 01.2013
Ranch Resort Associate
Gold Skye Ranch Resort
10.2010 - 02.2012
Cook
Zur Sonne
11.2006 - 09.2010
Certified Nursing Assistant
Catholic Community Services
12.1997 - 02.2002
Associate of Arts -
BezirksKammer
High School Diploma -
Uhlandschule
Certification - Nursing Assistant
Through Catholic Community Services