Heilen Rivas
New Britain
Summary
Dynamic Team Leader with proven experience in driving performance improvement and client support. Skilled in coaching and mentoring, leading to enhanced customer service and operational efficiency.
Results-driven professional with a track record of implementing process improvements that boost efficiency and reduce service wait times. Expertise in fostering teamwork and collaboration to achieve operational goals and elevate customer satisfaction.
Overview
10
10
years of professional experience
Work History
Team Leader
Target
Jewett City, CT
10.2022 - 03.2026
- Led team in achieving operational goals through effective communication and collaboration.
- Mentored staff to enhance performance and improve customer service standards.
- Implemented process improvements resulting in increased efficiency and reduced wait times.
- Analyzed sales data to drive inventory management decisions and optimize stock levels.
- Coordinated scheduling and task assignments to maximize team productivity and coverage.
- Facilitated regular team meetings to discuss performance metrics and address challenges.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Cosmetologist
Create Beauty Lounge
Southington, CT
11.2020 - 04.2023
- Mentored junior staff on best practices in cosmetology techniques and customer service.
- Implemented new styling techniques that improved overall service delivery efficiency.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Cosmetologist
Gugliotti Salon & Spa
Rocky Hill, CT
03.2016 - 10.2020
- Provided personalized hair and skin consultations to enhance client satisfaction.
- Executed a variety of hair treatments, including cuts, colors, and styling techniques.
- Maintained cleanliness and organization of workstations to ensure a safe environment.
- Utilized salon management software for scheduling appointments and managing client records.
- Developed strong client relationships through effective communication and follow-up services.
- Assisted in inventory management by monitoring product levels and ordering supplies as needed.
Education
Cosmetologist -
International Institute of Cosmetology
Plainville, CT10-2015
High School Diploma -
Plainville High School
Plainville, CT2014
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Coaching and mentoring
- Documentation and reporting
- Performance improvement
- Safety processes and procedures
- Client support
Languages
Spanish
Full Professional
Timeline
Team Leader
Target
10.2022 - 03.2026
Cosmetologist
Create Beauty Lounge
11.2020 - 04.2023
Cosmetologist
Gugliotti Salon & Spa
03.2016 - 10.2020
Cosmetologist -
International Institute of Cosmetology
High School Diploma -
Plainville High School