Heinar Soza Lopez
North Miami Beach,FL
Summary
Dedicated and personable professional with 8 years of experience in high hospitality and retails environments .Proven track record in delivering exceptional costumer service,managing multi tasking roles in fast and paced settings ,and maintaining a positive and professional attitude . Committed to punctually,responsibility,and continuous learning to ensure the highest level of guest satisfaction.
Overview
8
8
years of professional experience
Work History
Spa Male Attendant
Acqualina Resort & Residences On The Beach
Acqualina Resort & Residences On The Beach
09.2024 - Current
- Provided exceptional guest service to enhance overall resort experience.
- Maintained cleanliness and organization of common areas to ensure guest satisfaction.
- Assisted guests with inquiries and requests, promoting positive interactions.
- Collaborated with team members to streamline daily operations and improve efficiency.
- Monitored inventory levels of supplies and reported shortages to management promptly.
Server
Pho Mi 2Go
17010 W Dixie Hwy, North Miami Beach, FL 33160
05.2018 - Current
- Delivered exceptional customer service in a fast-paced dining environment.
- Coordinated food and beverage orders ensuring accuracy and timely delivery.
- Trained new staff on menu offerings and service standards to enhance team performance.
- Maintained cleanliness and organization of dining areas to promote a welcoming atmosphere.
- Assisted in inventory management, tracking stock levels, and minimizing waste.
Food Runner
Acqualina Resort & Residences On The Beach
17875 Collins Avenue, Sunny Isles Beach, FL 33160,
09.2023 - 09.2024
- Delivered food orders efficiently to guests, ensuring timely service and satisfaction.
- Coordinated with kitchen staff to maintain accurate order fulfillment and presentation standards.
- Assisted in maintaining cleanliness and organization of dining areas for optimal guest experience.
- Trained new team members on food delivery protocols and customer service expectations.
- Monitored guest needs, providing prompt assistance to enhance overall dining experiences.
Server
Tatore
14730 Biscayne Blvd, North Miami Beach, FL 33181
03.2021 - 10.2022
- Resolved customer complaints effectively to enhance satisfaction and retention rates.
- Collaborated with kitchen staff to streamline order preparation processes for efficiency.
- Implemented best practices for health and safety compliance during service operations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Retail Worker
Hollister Co.
19575 Biscayne Blvd Ste1335 Ste 1335, Aventura, Fl
11.2019 - 06.2020
- Trained new staff on customer service protocols and store procedures.
- Managed inventory levels, ensuring optimal stock availability for customers.
- Assisted in visual merchandising to enhance product presentation and store appeal.
- Resolved customer inquiries and complaints, fostering positive shopping experiences.
- Collaborated with team members to streamline daily operations and improve efficiency.
Front Desk Receptionist
Best Western Plus North Miami/Bal Harbour
12210 Biscayne Blvd, North Miami, FL 33181
03.2019 - 07.2019
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated room bookings using property management software to optimize occupancy rates.
Busser
FUJI HANA JAPANESE & THAI CORNER
2775 NE 187th St PH1, Aventura, FL 33180
02.2018 - 02.2019
- Ensured cleanliness and organization of dining area to enhance guest experience.
- Assisted servers by promptly clearing and resetting tables for efficient service flow.
- Collaborated with kitchen staff to maintain timely food delivery and presentation standards.
Education
High School Diploma -
North Miami Beach High School
1247 NE 167th St, Miami, FL 3316205-2019
Skills
- Strong work ethic
- Team player attitude
- Reliability and punctuality
- Cleanliness and hygiene
- Safety awareness
- Cleaning procedures
- Supply restocking
- Quality assurance
Languages
Spanish
Native or Bilingual
Timeline
Spa Male Attendant
Acqualina Resort & Residences On The Beach
09.2024 - Current
Food Runner
Acqualina Resort & Residences On The Beach
09.2023 - 09.2024
Server
Tatore
03.2021 - 10.2022
Retail Worker
Hollister Co.
11.2019 - 06.2020
Front Desk Receptionist
Best Western Plus North Miami/Bal Harbour
03.2019 - 07.2019
Server
Pho Mi 2Go
05.2018 - Current
Busser
FUJI HANA JAPANESE & THAI CORNER
02.2018 - 02.2019
High School Diploma -
North Miami Beach High School