Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Heinar Soza Lopez

North Miami Beach,FL

Summary

Dedicated and personable professional with 8 years of experience in high hospitality and retails environments .Proven track record in delivering exceptional costumer service,managing multi tasking roles in fast and paced settings ,and maintaining a positive and professional attitude . Committed to punctually,responsibility,and continuous learning to ensure the highest level of guest satisfaction.

Overview

8
8
years of professional experience

Work History

Spa Male Attendant

Acqualina Resort & Residences On The Beach
Acqualina Resort & Residences On The Beach
09.2024 - Current
  • Provided exceptional guest service to enhance overall resort experience.
  • Maintained cleanliness and organization of common areas to ensure guest satisfaction.
  • Assisted guests with inquiries and requests, promoting positive interactions.
  • Collaborated with team members to streamline daily operations and improve efficiency.
  • Monitored inventory levels of supplies and reported shortages to management promptly.

Server

Pho Mi 2Go
17010 W Dixie Hwy, North Miami Beach, FL 33160
05.2018 - Current
  • Delivered exceptional customer service in a fast-paced dining environment.
  • Coordinated food and beverage orders ensuring accuracy and timely delivery.
  • Trained new staff on menu offerings and service standards to enhance team performance.
  • Maintained cleanliness and organization of dining areas to promote a welcoming atmosphere.
  • Assisted in inventory management, tracking stock levels, and minimizing waste.

Food Runner

Acqualina Resort & Residences On The Beach
17875 Collins Avenue, Sunny Isles Beach, FL 33160,
09.2023 - 09.2024
  • Delivered food orders efficiently to guests, ensuring timely service and satisfaction.
  • Coordinated with kitchen staff to maintain accurate order fulfillment and presentation standards.
  • Assisted in maintaining cleanliness and organization of dining areas for optimal guest experience.
  • Trained new team members on food delivery protocols and customer service expectations.
  • Monitored guest needs, providing prompt assistance to enhance overall dining experiences.

Server

Tatore
14730 Biscayne Blvd, North Miami Beach, FL 33181
03.2021 - 10.2022
  • Resolved customer complaints effectively to enhance satisfaction and retention rates.
  • Collaborated with kitchen staff to streamline order preparation processes for efficiency.
  • Implemented best practices for health and safety compliance during service operations.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Retail Worker

Hollister Co.
19575 Biscayne Blvd Ste1335 Ste 1335, Aventura, Fl
11.2019 - 06.2020
  • Trained new staff on customer service protocols and store procedures.
  • Managed inventory levels, ensuring optimal stock availability for customers.
  • Assisted in visual merchandising to enhance product presentation and store appeal.
  • Resolved customer inquiries and complaints, fostering positive shopping experiences.
  • Collaborated with team members to streamline daily operations and improve efficiency.

Front Desk Receptionist

Best Western Plus North Miami/Bal Harbour
12210 Biscayne Blvd, North Miami, FL 33181
03.2019 - 07.2019
  • Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
  • Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
  • Coordinated room bookings using property management software to optimize occupancy rates.

Busser

FUJI HANA JAPANESE & THAI CORNER
2775 NE 187th St PH1, Aventura, FL 33180
02.2018 - 02.2019
  • Ensured cleanliness and organization of dining area to enhance guest experience.
  • Assisted servers by promptly clearing and resetting tables for efficient service flow.
  • Collaborated with kitchen staff to maintain timely food delivery and presentation standards.

Education

High School Diploma -

North Miami Beach High School
1247 NE 167th St, Miami, FL 33162
05-2019

Skills

  • Strong work ethic
  • Team player attitude
  • Reliability and punctuality
  • Cleanliness and hygiene
  • Safety awareness
  • Cleaning procedures
  • Supply restocking
  • Quality assurance

Languages

Spanish
Native or Bilingual

Timeline

Spa Male Attendant

Acqualina Resort & Residences On The Beach
09.2024 - Current

Food Runner

Acqualina Resort & Residences On The Beach
09.2023 - 09.2024

Server

Tatore
03.2021 - 10.2022

Retail Worker

Hollister Co.
11.2019 - 06.2020

Front Desk Receptionist

Best Western Plus North Miami/Bal Harbour
03.2019 - 07.2019

Server

Pho Mi 2Go
05.2018 - Current

Busser

FUJI HANA JAPANESE & THAI CORNER
02.2018 - 02.2019

High School Diploma -

North Miami Beach High School
Heinar Soza Lopez