Heira Hernandez Medina
Greensboro,NC
Summary
Experienced Licensed Professional Counselor and Mental Health Clinician adept at delivering compassionate support in high-stress environments. Proven expertise in individual, family, and group therapy using diverse theoretical perspectives. Demonstrates strong interpersonal, communication, and organizational skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clinician
Deployed Services-60 hrs/wk
Greensboro, NC
08.2021 - Current
- Conducted comprehensive clinical evaluations leading to successful crisis interventions.
- Formulated tailored service plans by collaborating with multidisciplinary teams and clients.
- Facilitated growth among participants through structured discussions.
- Consulted expertly and documented clients' functional statuses, mental health conditions and treatment needs.
- Enhanced communication with case managers and care coordinators.
Mental Health Clinician-87 Hrs/wk
BCFS-Health and Human Services-Emergency Management Division
Carrizo Springs, Texas
02.2022 - 03.2022
- Ensured compliance by tracking all program-related services.
- Employed program-specific curriculums as per contract specifications.
- Adhered to established protocols for the delivery of therapeutic services as per BCFS standards.
- Supported clients aged 0 to 17 in crisis interventions.
- Conducted initial screenings and assessments of clients to determine mental health needs.
Lead Clinician/Clinician-87 Hrs/wk
BCFS-Health and Human Services-Emergency Management Division
Carrizo Springs, Texas
11.2021 - 01.2022
- Maintained optimal health standards for both children and clinic staff.
- Provided clinicians with support, direction, and resources.
- Assisted in enhancing quality standards.
- Participated in all mandatory supervisor meetings.
- Delivered tailored mental health instruction to support the shelter team.
- Monitored compliance with specified standards in therapeutic service delivery.
- Developed and implemented clinical protocols for mental health treatment.
Licensed Professional Counselor
A New Today Counseling Services, PLLC
Harlingen, TX
04.2021 - 10.2021
- Conducted individual counseling sessions to promote mental wellness.
- Supported clients in managing stress and anxiety.
- Customized therapeutic strategies to align with client needs and mental health modifications.
- Designed and executed patient-specific care protocols informed by professional experience.
- Developed treatment plans and goals in collaboration with clients.
Clinician
Comprehensive Health Services, Inc.
Los Fresnos, TX
11.2020 - 06.2021
- Recorded client intake and admission data following CHSi guidelines.
- Facilitated group therapy sessions focused on various topics such as coping skills, anger management, and grief counseling.
- Recorded services performed by program-specific criteria in KIM system.
- Ensured compliance with CHSi and funding source guidelines.
- Provided support to minors, expecting mothers, and children.
Clinician
Southwest Key Programs
Brownsville, TX
04.2019 - 11.2020
- Completed admission and assessment meetings according to program standards.
- Established customized groups aligned with unique client demands.
- Directed new employees and graduate interns on ORR/SWK policies and guidelines in individual sessions.
- Facilitated group therapy sessions focused on various topics such as coping skills, anger management, and grief counseling.
- Collaborated with multidisciplinary team members to coordinate care for clients.
Clinician
Comprehensive Health Services, Inc.
Los Fresnos, TX
12.2018 - 03.2019
- Formulated tailored treatment strategies after analyzing family interactions.
- Recorded every service provided as per program guidelines within the KIM platform.
- Handled emergencies promptly.
- Maintained accurate client records and documentation according to agency policy and procedures.
- Facilitated group therapy sessions focused on various topics such as coping skills, anger management, and grief counseling.
- Conducted home visits when necessary to assess living conditions of clients.
Clinician
BCFS-Health and Human Services
Harlingen, TX
05.2018 - 11.2018
- Analyzed familial relationships by conducting scheduled phone conversations weekly.
- Ensured confidentiality for diagnoses and treatment plans.
- Managed specified clinical department and provided necessary consultative support.
- Maintained accurate client records and documentation according to agency policy and procedures.
- Facilitated group therapy sessions focused on various topics such as coping skills, anger management, and grief counseling.
- Collaborated with multidisciplinary team members to coordinate care for clients.
Clinician (Regular Shelter/Staff Secure Shelter)
Southwest Key Programs
Brownsville, TX
03.2017 - 04.2018
- Facilitated emergency response efforts involving security-level males ages 10-17.
- Facilitated interactive sessions in accordance with established course guidelines.
- Performed case consultations during team meetings.
- Assisted in developing and implementing policies and procedures related to clinical operations.
- Facilitated group therapy sessions focused on various topics such as coping skills, anger management, and grief counseling.
Education
Master of Science - Mental Health Counseling
University of Phoenix
Guaynabo, P.R.07.2014
Bachelor of Psychology -
Pontificia Universidad Católica De Puerto Rico
Ponce, P.R.12.2006
Affiliations
- IS-100: An Introduction to the Incident Command System
- IS-200: Basic Incident Command System
- IS-700: An Introduction to the National Incident Management System (NIMS)
- IS-800: National Response Framework, An Introduction
- IS-2900: National Disaster Recovery Framework (NDRF)
Languages
Spanish
Native/ Bilingual
Certification
- Licensed Professional Counselor (LPC), Puerto Rico Board of Professional Counselors
- Licensed Professional Counselor (LPC), Texas Behavioral Health Executive Council
Accomplishments
Tier II Public Trust Security Clearance (adjudicated January 2024)
Response Background
- BCFS_HHS ORR Surge Shelter, Carrigo Springs, TX (2021-2022)
Reservist
- Mental Health Reservist (National EMR - formerly BCFS - Emergency Management Department)
References
References available upon request.
Timeline
Mental Health Clinician-87 Hrs/wk
BCFS-Health and Human Services-Emergency Management Division
02.2022 - 03.2022
Lead Clinician/Clinician-87 Hrs/wk
BCFS-Health and Human Services-Emergency Management Division
11.2021 - 01.2022
Clinician
Deployed Services-60 hrs/wk
08.2021 - Current
Licensed Professional Counselor
A New Today Counseling Services, PLLC
04.2021 - 10.2021
Clinician
Comprehensive Health Services, Inc.
11.2020 - 06.2021
Clinician
Southwest Key Programs
04.2019 - 11.2020
Clinician
Comprehensive Health Services, Inc.
12.2018 - 03.2019
Clinician
BCFS-Health and Human Services
05.2018 - 11.2018
Clinician (Regular Shelter/Staff Secure Shelter)
Southwest Key Programs
03.2017 - 04.2018
Master of Science - Mental Health Counseling
University of Phoenix
Bachelor of Psychology -
Pontificia Universidad Católica De Puerto Rico
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