Frances Nicole Ito
Honolulu,HI
Summary
Disciplined health professional skilled in collecting and verifying patient demographic and insurance information and preparing and maintaining medical records. Proficient in using medical terminology and classifying diagnostic procedures, treatments and medications. Dedicated to providing highest quality care to patients.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clinician
General Medicine/Ophthalmology/Telehealth
01.2018 - Current
- Provides virtual/online medical and ophthalmic advice/consultation to patients.
- Evaluated patient concerns, histories, appearance and responses to form picture of current health state.
- Prescribes medications and educated patients on appropriate usage of remedies.
- Applied knowledge of Ophthalmology and skills in diagnosing ophthalmic issues to determine most likely root causes.
- Teamed with other physicians, specialists and health care providers to provide well-rounded care for complex cases.
- Thoroughly examined patients and elicited medical history data to use in assessing health and identifying conditions.
- Engaged with other professionals to impart knowledge and discuss best treatment courses.
- Stayed abreast of advances in treatments, emerging pharmaceutical applications and new diagnostic tools for application in Ophthalmology and General Medicine.
- Provides instructional and educational materials about different medical and ophthalmic conditions via different social media platforms to various audiences to help improve public health
- Cultivated and strengthened relationships with medical customers and different organizations to be updated with changing healthcare trends
- Collaborates with other health professionals and experts to develop public health messages and translate them into appropriate means of communicating health information to desired audiences
- Continuously updates knowledge in evidence-based medicine and various innovative trends in health and wellness
- Experienced in the healthcare ecosystem with clinical and digital experience
- Reviews patients’ medical records to ensure they are accurate and up-to-date with the latest information on the patient’s condition
- Supports clinical research activities.
Quality Documentation Specialist
Nuance Communications, Inc
11.2022 - Current
- Assists in documenting the provider’s history of present illness, physical examination, diagnostic test results, assessment, and plan.
- Communicates with production team members about quality issues.
- Reports repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Creates and deploys best practices to improve efficiency and reduce defects.
- Analyzes information provided by healthcare providers and assigns corresponding diagnoses.
- Utilizes critical thinking in translating data into accurate medical information in EHR
- Reviews patients’ medical records to ensure they are accurate as well as up-to-date with latest information on patient’s conditions.
- Provides expert opinion as a physician by providing proficient level review and assessment, and effectively articulating recommendations for improvement and rationale for recommendations.
- Utilizes basic documentation requirements for the World Health Organization’s International Classification of Diseases (ICD-10).
- Ensures compliance with all national and local patient privacy laws including HIPAA and HITECH.
- Experienced teleworker, self-motivated with minimal supervision required; well-versed in the latest software and application to meet teleworking operations.
Medical Officer IV
Jose R. Reyes Memorial and Medical Center
12.2014 - 12.2017
- Collected clinical research data in the JRRMMC Department of Ophthalmology regarding different ophthalmic diseases including their pathology, treatment, and outcome.
- Maintained accuracy, completeness and security for medical records and health information.
- Input data into computer programs and filing systems.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Maintained database for storage and retrieval of medical records.
- Handled high-volume data entry of demographics, disease etiology and extent and associated procedures or treatments.
- Implemented successful healthcare programs through professionalism, quality of care, medical teaching and patient satisfaction.
- Reviewed and evaluated test results to suggest care and treatment options.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Organized and facilitated the JRRMMC Department of Ophthalmology meetings weekly, discussing current census, admissions and discharges.
- Entered and collated the demographics, clinical assessments, treatment options, and outcomes of patients seen at the JRRMMC Department of Ophthalmology
- Planned and coordinated a series of educational events on health and wellness topics, including eye health awareness, serving over 500 community members
- Conducted several screening programs in the prevention of cataract, glaucoma, diabetic retinopathy, and other common ophthalmic conditions
- Implemented a program evaluation plan with a focus on eye health to measure the effectiveness of various public health initiatives, resulting in a 90% satisfaction rate among program participants
- Conducted assessments of existing health systems and services, identified areas for improvement, and developed strategies to address gaps and meet the needs of diverse populations
- Led initiatives to improve access to healthcare services and increase health literacy among underserved communities
- Managed, directed, and coordinated the work of staff engaged in performing duties in the Department of Ophthalmology
- Acted as a liaison to different medical departments, local health agencies, and other referring physicians or medical centers.
- Established and monitored mechanisms for the review and analysis of patient volume, patient flow, productivity, and profitability
- Planned and executed continuous in-service training for the personnel, aimed at monitoring and cultivating the most up-to-date, high-quality patient care
- Performed case management, case reporting, field investigation, surveillance, and diagnostic screening and treatment of vulnerable individuals and groups.
- Conducted several scientific studies geared towards the improvement of patients’ quality of life.
- Provided educational opportunities for fellow physicians and other healthcare team members.
Education
Doctor of Medicine - M.D. - Medicine And Surgery
University of Santo Tomas - Faculty of Medicine
Manila, Philippines04.2012
Bachelor of Science - Nursing
University of Santo Tomas - College of Nursing
Manila, Philippines03.2008
Skills
- Data analysis, reporting and evaluation
- Scientific Research
- Ophthalmology
- Clinical Documentation
- Reading Comprehension
- EMR Systems
- Medical Information Collection
- Complex Problem-Solving
Certification
- Certificate - Essential Epidemiologic Tools for Public Health Practice, Johns Hopkins University School of Medicine, 2023
- Certificate of Clinical and Research Fellowship in Glaucoma and Cataract Surgery, Seoul National University Hospital Bundang, South Korea 2020
- Certificate of Residency Training in Ophthalmology - 2015-2017
- Physician License - Professional Regulation Commission of the Republic of the Philippines, active
- Registered Nurse License - Professional Regulation Commission of the Republic of the Philippines, active
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Korean
Elementary
Timeline
Quality Documentation Specialist
Nuance Communications, Inc
11.2022 - Current
Clinician
General Medicine/Ophthalmology/Telehealth
01.2018 - Current
Medical Officer IV
Jose R. Reyes Memorial and Medical Center
12.2014 - 12.2017
Doctor of Medicine - M.D. - Medicine And Surgery
University of Santo Tomas - Faculty of Medicine
Bachelor of Science - Nursing
University of Santo Tomas - College of Nursing
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