Heith Crowell

• Upheld company reputation by consistently delivering high-quality workmanship and maintaining strong customer relationships.
• Enhanced vehicle performance by conducting thorough inspections and identifying necessary repairs.
• Troubleshot customer concerns, pinpointing issues quickly to minimize downtime for clients'' vehicles.
• Can use Hunter alignment equipment to effectively ensure vehicles are within alignment specifications.
• Collaborated with team members to diagnose complex vehicle issues and develop effective solutions.

The Commercial Sales Manager is responsible for driving the commercial sales within their AutoZone location. The CSM develops and maintains positive relationships with commercial customers by managing the acquisition and delivery of products, providing ongoing customer service, and maintaining expert knowledge on parts and inventory. As a Commerical Sales Manager I was responsible for

• Achieving growth and hitting sales targets by successfully maintaining and developing commercial sales as well as develop new accounts through face to face and telephone contact with potential customers.
• Ensure efficient delivery of products by planning delivery routes and managing drivers. Ensures appropriate delivery documentation is generated for each delivery.
• Act as a consultative partner to commercial customers by maintaining expert knowledge on automotive parts and industry; Conduct research to guarantee the customer is offered the ‘right part for the right price’
• Maintain records and billing for commercial accounts; processes returns and reconciles accounts
• Build and maintain strong relationship with management team. Assists with training and developing drivers, commercial specialist, and other AutoZoners as directed by the SM or DM.
• Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
• Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.

• Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
• Free formed custom boulders by hand using blend of sand/cement mix including but not limited to, stamping, painting, and sealing.
• Set up deliveries and delivered product to customer in a timely and professional manner.
• Operate tow vehicles, forklifts, as well as various types of tractors and other small machinery.

As a PT Supervisor I was responsible for training and supervising Package Handlers and Clerks on safety, productivity, and various job-related tasks. This position holds teams accountable for attendance and submits timecards. I was responsible for

• Developing and maintaining good working relationships with employees and management.
• Facilitating training with new and current employees.
• Conducting and participating in group meetings.
• Supervising daily activities of package handlers and clerks to ensure all assigned duties are accomplished safely and timely.

• Replaced damaged, missing, or defective parts with new and refurbished components.
• Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
• Tested vehicle components and systems to identify issues.