Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heivalani Lapenia

Honolulu

Summary

Detail-oriented professional skilled in customer service, cash handling, and team collaboration. Bilingual in French and English, dedicated to enhancing guest experiences while perpetuating the Aloha spirit.

Overview

12
12
years of professional experience

Work History

Teller

Hawaii State Credit Union
‘Aiea
09.2024 - 11.2024
  • Received and processed members transactions, including deposits, withdrawals, loan payments and other banking services.
  • Educated members on credit union products and services available to them.
  • Maintained cash drawer accuracy while handling various transactions daily.
  • Collaborated with team members to ensure smooth branch operations and workflow.
  • Balanced cash drawers on a daily basis.

Guest Service Agent

Kyoya Ohana, LLC (Westin, Moana Surfrider)
Honolulu
08.2012 - 02.2022
  • Greeted and welcomed guests at check-in and check-out.
  • Managed guest check-in and check-out procedures, reservations, and payments.
  • Communicated with housekeeping to ensure timely room readiness.
  • Worked with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Assisted in resolving guest complaints in a courteous and professional manner.
  • Provided information about local attractions and hotel amenities.
  • Provided information regarding room availability and rates to potential guests.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.
  • Responded to guests, including email, telephone, and in-person inquiries.
  • Collaborated with team members to enhance guest satisfaction experiences.
  • Mentored new staff on correct procedures, compliance requirements, and performance strategies.
  • Balanced hotel accounts at end of each shift.

Education

High School Diploma -

Lycée Tuianu Legayic De Papara
Papara Tahiti, French Polynesia
06-2009

Some College (No Degree) - LLCER (English Studies And Literature )

University of French Polynesia
Tahiti, French Polynesia

Skills

  • Customer service
  • Front desk operations
  • Cash handling
  • Team collaboration
  • Problem solving
  • Detail-Oriented
  • Speaks fluently French and English

Timeline

Teller

Hawaii State Credit Union
09.2024 - 11.2024

Guest Service Agent

Kyoya Ohana, LLC (Westin, Moana Surfrider)
08.2012 - 02.2022

High School Diploma -

Lycée Tuianu Legayic De Papara

Some College (No Degree) - LLCER (English Studies And Literature )

University of French Polynesia
Heivalani Lapenia