Detail-oriented professional skilled in customer service, cash handling, and team collaboration. Bilingual in French and English, dedicated to enhancing guest experiences while perpetuating the Aloha spirit.
Overview
12
12
years of professional experience
Work History
Teller
Hawaii State Credit Union
‘Aiea
09.2024 - 11.2024
Received and processed members transactions, including deposits, withdrawals, loan payments and other banking services.
Educated members on credit union products and services available to them.
Maintained cash drawer accuracy while handling various transactions daily.
Collaborated with team members to ensure smooth branch operations and workflow.
Balanced cash drawers on a daily basis.
Guest Service Agent
Kyoya Ohana, LLC (Westin, Moana Surfrider)
Honolulu
08.2012 - 02.2022
Greeted and welcomed guests at check-in and check-out.
Managed guest check-in and check-out procedures, reservations, and payments.
Communicated with housekeeping to ensure timely room readiness.
Worked with room service, housekeeping, maintenance, and security to meet all guest needs.
Assisted in resolving guest complaints in a courteous and professional manner.
Provided information about local attractions and hotel amenities.
Provided information regarding room availability and rates to potential guests.
Developed lasting relationships with guests that built loyalty and drove hotel revenue.
Responded to guests, including email, telephone, and in-person inquiries.
Collaborated with team members to enhance guest satisfaction experiences.
Mentored new staff on correct procedures, compliance requirements, and performance strategies.
Balanced hotel accounts at end of each shift.
Education
High School Diploma -
Lycée Tuianu Legayic De Papara
Papara Tahiti, French Polynesia
06-2009
Some College (No Degree) - LLCER (English Studies And Literature )
University of French Polynesia
Tahiti, French Polynesia
Skills
Customer service
Front desk operations
Cash handling
Team collaboration
Problem solving
Detail-Oriented
Speaks fluently French and English
Timeline
Teller
Hawaii State Credit Union
09.2024 - 11.2024
Guest Service Agent
Kyoya Ohana, LLC (Westin, Moana Surfrider)
08.2012 - 02.2022
High School Diploma -
Lycée Tuianu Legayic De Papara
Some College (No Degree) - LLCER (English Studies And Literature )