Hekmat Khatib
Beirut
Summary
Results-driven professional with a proven track record in social intelligence, client strategy, and operational management. Expertise includes leading teams and managing large-scale deliverables as a dedicated operations director for strategic clients, ensuring alignment with client KPIs while maintaining 24/7 service coverage. Skilled in transforming media and social listening data into actionable insights through advanced analytics and AI-driven tools, significantly enhancing reporting accuracy and efficiency. Recognized for strong leadership abilities that foster client trust, effectively balancing strategic advisory roles with hands-on operational excellence to drive impactful results.
Overview
14
14
years of professional experience
Work History
Operations Director
CARMA
Beirut
07.2025 - Current
- Act as dedicated operations lead for a strategic client, ensuring alignment with requirements, KPIs, and evolving guidelines.
- Oversee and coordinate a full suite of deliverables, including daily, weekly, monthly, quarterly, and ad-hoc reports, ensuring accuracy, timeliness, and flexibility to adapt to client needs.
- Maintain 24/7 client support through deputy team leads, guaranteeing responsiveness and continuous service coverage.
- Apply, update, and enforce client-specific KPIs, processes, and quality standards across all deliverables.
- Serve as the key liaison between client stakeholders and internal teams, enabling proactive communication and seamless execution.
- Anticipate client needs and drive operational flexibility to sustain long-term trust and satisfaction.
Insights Data Production Team Leader
CARMA
Beirut
04.2025 - 07.2025
- Lead and manage the insights production team, overseeing schedules, workload distribution, and performance tracking.
- Ensure all client deliverables are produced on time and to standard, spanning daily, weekly, monthly, quarterly, and ad-hoc reporting cycles.
- Oversee quality control processes, guaranteeing consistency, accuracy, and client readiness before delivery.
- Provide coaching, guidance, and mentorship to team members, strengthening analytical and reporting capabilities.
- Foster collaboration and adaptability within the team to maintain high performance under tight deadlines.
Senior Insights Research Executive
CARMA
Beirut
01.2022 - 04.2025
- Managed social listening and trend analysis projects for high-profile clients, covering industry conversations, branded hashtags, and competitor mentions.
- Conducted deep listening across platforms to capture broad audience sentiment and emerging risks.
- Designed and executed analysis frameworks to filter by keywords, sentiment, and engagement metrics, delivering actionable insights.
- Produced strategic reports and dashboards tailored for executive decision-making.
Membership Sales Specialist
Fitness Zone
Beirut
09.2019 - 01.2022
- Achieved and exceeded sales targets through prospecting, tours, referrals, and relationship building.
- Consistently ranked as a top performer by securing new memberships and retaining existing clients.
Designer
Interior Design (Freelance)
01.2018 - 09.2019
Service Coordinator
Clemenceau Medical Center
Beirut
11.2015 - 12.2016
- Coordinated admissions, patient appointments, and administrative services while maintaining high service quality.
Sales Associate
Sergent Major / Natalys, Saida Mall
06.2011 - 10.2012
- Delivered customer satisfaction and achieved sales through personalized service and product knowledge.
Education
Bachelor's Degree - Interior Design
Lebanese International University
01.2017
Skills
- Social Listening & Media Insights
- Strategic Client Planning
- Operational Management
- Market Sentiment Analysis
- Team Leadership
- Strategic Communication Expertise
- Proficient in Analytics Tools
- Data Curation & Reporting
- Crisis Monitoring & Risk Mitigation
- Time & Project Management
Languages
Arabic
Native or Bilingual
English
Full Professional
French
Limited Working
Timeline
Operations Director
CARMA
07.2025 - Current
Insights Data Production Team Leader
CARMA
04.2025 - 07.2025
Senior Insights Research Executive
CARMA
01.2022 - 04.2025
Membership Sales Specialist
Fitness Zone
09.2019 - 01.2022
Designer
Interior Design (Freelance)
01.2018 - 09.2019
Service Coordinator
Clemenceau Medical Center
11.2015 - 12.2016
Sales Associate
Sergent Major / Natalys, Saida Mall
06.2011 - 10.2012
Bachelor's Degree - Interior Design
Lebanese International University
Achievements
Excellency Award 2024 – CARMA