- I like trying new recipes and food trends
- Road Trips
- Spas/Travel
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- I enjoy helping others and giving back to the community
- Personal Development and Self-Improvement
Helaine Gallagher
Raynham
Summary
Experienced strategic hotel sales and event manager with over 15 years of success implementing effective sales and marketing strategies to drive revenue growth and maximize profits. Demonstrated ability to thrive in high-pressure environments through strong multitasking and organizational skills. Skilled at effectively interacting with executive teams and department managers, leveraging deep familiarity with sales strategies, techniques, and exceptional verbal and written communication skills. Consistently successful in the industry due to strong client relationships, leadership ability, entrepreneurial attitude and negotiation skills
Overview
23
23
years of professional experience
Work History
Sales Manager
Topgolf Boston
01.2023 - 02.2025
- Proven Track record of sales goals - booked $1.5 million ( to a goal of $ 800,00 for 2024)
- Deliver best-in-class guest experiences from the inquiry stage to post-event follow-up
- Partner with the Director of Sales to foster a 'fun' and engaging work environment
- Maintain a high level of quality, accuracy, and process consistency in the sales organization
- Work to ensure all goals and objectives assigned by the dos are completed in a timely fashion
- Identify opportunities for process improvements and communicate them
- Work with the operations team to ensure flawless execution of all events
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; participating in professional societies
- Demonstrate Topgolf’s core values: One team, excellence, and caring /clients and colleagues
Senior Sales Manager
The Providence Courtyard
03.2011 - 09.2023
- Manage all aspects of sales process by soliciting, booking and coordinating group events
- Creatively book corporate and social events in the hotels multiple spaces to maximize hotel revenues.
- Maximize sales by prospecting, outside calls, responding to leads prior to required time
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Accountable for client satisfaction by ensuring clients' needs and concerns are responded to in courteous and timely manner
- On-site management of event
- Provide follow-up calls and correspondence to clients to encourage repeat business/customer referrals
- Collaborate with cross functional team to ensure successful events for clients
- Audit group sales contracts ensuring rates and commissions are accurately entered into PMS system
Sales & Event Manager
Westin Providence
04.2007 - 12.2009
- Responsible for creating revenues through direct sales efforts needed to exceed budget expectations by servicing and existing accounts and prospecting new accounts
- Maintain contact with existing accounts to build relationships
- Review Banquet orders with kitchen team and banquet managers daily to ensure flawless execution of event
- Handled customer relations issues, enabling quick resolution and client satisfaction
- Attended networking events through Chamber of Commerce, MPI and Providence Convention and Visitors Bureau to engage with the community
Community Relations/Trade Show Manager
Lee's Ice Cream
02.2002 - 01.2007
- Negotiate, complete and submit vendor contracts
- Handled all logistical matters of trade show including logistics such as travel, booth set up, product shipment and vendor coordination
- Manage quarterly and yearly budgets for community donations and trade show schedule
- Coordinate and oversee all operations the day of the event
- Develop and implement varied community relation initiatives consistent with Lee's projected image
- Built, leveraged and shared positive relationships and partnerships with various community organizers radio and public relations companies
- Evaluated and recommended organizations, individuals and events by researching trends and event opportunities
Education
Bachelor of Science - Hospitality Management
Johnson & Wales University
Skills
- Business growth and retention
- Effective Presentation Skills
- Organizational Skills
- Effective Relationship Building
- Experienced with Microsoft Software
- Detail oriented
- Proficient in Problem Resolution
- Self-Motivated
- Commitment to Accountability
- Effective Contract Negotiation
- Sales Proficiency
- Detail-Oriented Approach
- Relationship building
- Team Leadership Skills
- Effective Communication
Interests
Timeline
Sales Manager
Topgolf Boston
01.2023 - 02.2025
Senior Sales Manager
The Providence Courtyard
03.2011 - 09.2023
Sales & Event Manager
Westin Providence
04.2007 - 12.2009
Community Relations/Trade Show Manager
Lee's Ice Cream
02.2002 - 01.2007
Bachelor of Science - Hospitality Management
Johnson & Wales University
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