Helbert Goncalves De Castro
Malden,MA
Summary
To obtain a position within an organization, participating and collaborating with my personal experience, abilities, and knowledge in the objectives of said firm, and to continue my professional development.
Food service professional with solid background in supporting kitchen operations and ensuring customer satisfaction. Proven ability to collaborate effectively with team members and adapt to changing demands. Recognized for reliability, attention to detail, and strong customer service skills.
Overview
15
15
years of professional experience
Work History
Food Service Assistant
Mintz Levin
Boston, MA
12.2022 - Current
- Assisted in food preparation and presentation for client events, ensuring high standards of quality.
- Collaborated with kitchen staff to streamline service operations, enhancing overall efficiency.
- Maintained cleanliness and organization in dining areas, adhering to health and safety regulations.
- Supported menu planning by providing input on seasonal ingredients and customer preferences.
- Trained new staff on proper food handling techniques and service protocols, fostering team development.
- Implemented inventory management practices to minimize waste and optimize resource use.
- Coordinated with suppliers to ensure timely delivery of fresh produce and necessary supplies.
- Developed standard operating procedures for food service processes, improving consistency across shifts.
- Enhanced customer satisfaction by providing friendly and efficient service during meal times.
- Maintained proper food storage procedures, reducing waste and ensuring optimal freshness for all menu items.
- Utilized POS system to receive and process food and beverage orders.
Housekeeper
Four Seasons Hotel
Boston, MA
05.2022 - 12.2022
- Maintained high cleanliness standards in guest rooms and public areas to ensure exceptional guest satisfaction.
- Implemented efficient cleaning procedures, resulting in improved workflow and reduced turnaround time for room preparation.
- Trained new housekeeping staff on operational best practices and safety protocols to enhance team performance.
- Coordinated inventory management of cleaning supplies, ensuring availability while minimizing waste and cost.
- Conducted regular inspections of rooms and facilities to identify maintenance needs and uphold quality standards.
- Developed customized cleaning schedules based on guest preferences to optimize service delivery and enhance experience.
- Collaborated with hotel management to streamline housekeeping processes, contributing to overall operational efficiency.
- Mentored junior staff, fostering a culture of teamwork and accountability within the housekeeping department.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Custodian
Dust Busters, Boston
Boston
03.2021 - 05.2022
- Scrubbing and sanitizing restroom facilities
- Handling light facility repairs
- Keeping janitor room and closets clean and organized
- Cleaning and maintaining floors (sweeping, mopping, vacuuming, waxing, stripping, buffing and polishing)
Custodian (supervisor)
Boston Quality, Cambridge
Cambridge
01.2019 - 01.2021
- Training of new employees
- Supervising of all cleaning activities of the building
- Ordering of supplies and cleaning chemicals
- Handling light facility repairs
- Keeping janitor room and closets clean and organized
- Cleaning and maintaining floors (sweeping, mopping, vacuuming, waxing, stripping, buffing and polishing)
Cashier, Customer service
Shed’s BBQ, Boston
Boston
01.2019 - 01.2020
- Handling of cash and card operations
- Greeting customers upon arrival
- Answering of store phone and offer assistance accordingly
- Offering of menu options and special of the day to customers
Sales Promoter
Positivo Informatica, Belo Horizonte, Brazil
Belo Horizonte, Brazil
01.2011 - 01.2017
- Promoting and selling of company products (Computers)
- Handling of cash and card operations
- Presenting offers and discounts to promote sales
- Greeting customers
- Answering of store phone and offer assistance accordingly
Education
High School Diploma -
Escola Estadual Doutor Orestes Diniz
01-2006
Skills
- Cash Handling
- Customer Service
- Sales and Product Promotion
- Microsoft Office Literate
- Order taking
- Food presentation
- Cleaning and sanitation
- Table setting
- Sanitation procedures
- Basic cooking techniques
- Supply restocking
- Allergy awareness
- Excellent customer service
- Food storage
- Order preparation
- Food preparation
- Product scanners
- Beverage service
- Hospitality and accommodation
- Strong work ethic
- Working with diverse people
- Problem-solving
- Customer service
- Cleaning and sanitizing
- Team oriented
- Attention to detail
- Positive attitude
- Equipment maintenance
- Interpersonal skills
- Covid-19 safety protocols
Languages
Portuguese: Native language; able to speak, read and write grammatically correct
English: Proficient; able to speak and communicate with native speakers effectively.
Spanish: Proficient; able to speak and communicate with native speakers effectively.
Timeline
Food Service Assistant
Mintz Levin
12.2022 - Current
Housekeeper
Four Seasons Hotel
05.2022 - 12.2022
Custodian
Dust Busters, Boston
03.2021 - 05.2022
Custodian (supervisor)
Boston Quality, Cambridge
01.2019 - 01.2021
Cashier, Customer service
Shed’s BBQ, Boston
01.2019 - 01.2020
Sales Promoter
Positivo Informatica, Belo Horizonte, Brazil
01.2011 - 01.2017
High School Diploma -
Escola Estadual Doutor Orestes Diniz