Heleena Aparicio
Brooklyn,NY
Summary
Dedicated and enthusiastic educator with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. Provides instruction and guidance to students of all ages. Creates positive classroom environments and effectively manages student behavior.
Overview
8
8
years of professional experience
3
3
Certification
Work History
Election Poll Worker
NYC Board of Elections
11.2020 - Current
- Assist people in given district with voting and voting procedures
- Operates voting booth and registers voters for voting
- Re-counts tallied up votes for results.
- Maintained ballot secrecy and confidentiality.
- Addressed voter questions and concerns.
Freelance Tutor
Self-Employed
09.2016 - Current
- Collaborated with clients to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated clients towards learning and studying to build self-confidence and reduce fear of failure.
- Supported clients with helpful study habits and exam strategies.
- Provided homework assistance using specific curriculum and materials.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
Direct Support Professional
Braverhood
02.2023 - 06.2024
- Supported college student with developmental disabilities in achieving interpersonal goals
- Collaborated with parents to determine best strategies for client success
- Guided client in developing social, emotional, and financial skills
- Served as NYS Mandated Reporter for client-related incidents.
Assistant Manager
Kings Pharmacy
09.2023 - 02.2024
- Managed daily store operations, including opening/closing, customer service, and inventory control
- Handled cash register transactions, financial payouts, and vendor returns
- Managed staff of 12
- Conducted employee resignations and interviews for staffing needs.
Sales Associate
PANDORA CO.
01.2021 - 08.2023
- Processed transactions, returns, and credit card applications while maintaining product and promotion knowledge
- Delivered excellent customer service, resolving conflicts with 100% success rate
- Operated engraving machinery for personalized jewelry and restocked inventory to boost store productivity
- Followed COVID-19 protocols to ensure safe environment for guests and employees.
Brand Representative
HOLLISTER CO
06.2019 - 03.2021
- Greeted and assisted customers, ensuring positive shopping experience
- Operated POS systems and handled cash transactions
- Maintained store cleanliness and adhered to CDC guidelines
- Resolved all minor customer conflicts and complaints without need for supervisors
- Encouraged guests to join rewards program (97% success rate) to uphold store statistics.
After-School Teacher
Brooklyn Chinese American Association
09.2018 - 02.2019
- Tutored and assisted students (K-5) in small groups of individuals to help master assignments and reinforce learning concepts.
- Communicated with parents and staff to discuss educational policies and activities and students' learning and behavioral problems.
- Organized and supervised games educational lesson plans to promote physical, mental and social development in children.
- Redirected inappropriate student behavior and implemented program discipline system to guide proper student behavior.
Education
Master of Arts - Criminal Justice
John Jay College of Criminal Justice
New York, NY05.2025
Advanced Certificate - Race And Criminal Justice
John Jay College of Criminal Justice
New York, NY05.2025
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
New York, NY05.2023
Advanced Regents Diploma -
NEW UTRECHT HIGH SCHOOL
Brooklyn, NY06.2019
Skills
- Student Engagement
- Classroom Instruction
- Proficient in MS Office
- Exceptional writer
- Instruction comprehension
- Cultural Sensitivity
- Quick Learner
- SPSS Novice
Certification
Responsible Conduct of Research (RCR) - Responsible Conduct of Research for CUNY Researchers Certificate
HSR for Social & Behavioral Faculty, Graduate Students & Postdoctoral Scholars Certificate
OPWDD Training Certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Patois
Professional Working
Italian
Elementary
Software
SPSS
Adobe
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