HELEN ALEXANDER
New Canaan,USA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Having taken some time to raise a family, is eager to return to work.
Overview
13
13
years of professional experience
Work History
Senior Account Executive
Hermes- OTTO International USA LLC
New York, NY
07.2010 - 02.2014
- Acted as primary business contact to all clients for Hard line product assortments representing Bombay and private label business
- Managed and partnered with account managers, product managers and operations managers to ensure consistent service to our clients
- Partnered with Operations re: Item Creation & Logistics (UPCs / style #s, iProducts database, purchase orders, QA testing, shipment details, packaging/labeling requirements)
- Managed project timelines, shipment expectations, RTV’s and QA issues; resolved problems efficiently to meet customers’ expectations
- Developed and maintained solid business relationships with both internal and external partners including: Retail Accounts (Merchandising, Product Development, Packaging, and Marketing), Manufacturers/Factories, Third-Party Service Providers (e.g
- Testing labs), Freelance Designers, Otto US and International teams
- Planned, organized and presented to buyers various brand product assortments including private label business in various categories
- Represented insights of industry/market trends with clients for enhanced strategic planning through competitive market research and customer specific analysis
- Partnered with Marketing re: assortment launches & special promotions over the calendar year
- Provide product visuals for print and online advertising
- Financials: Forecast annual sales by account
- Monitored and analyzed sales reporting to maximize potential future buys.
Sales & Marketing Manager
Hermes- OTTO International USA LLC
New York, NY
07.2009 - 07.2010
- Analyzed and researched market trends in home and apparel to develop business and provide in depth reports to senior associates for strategic planning
- Built analytical working documents for sales teams to evaluate and analyze brand performance
- Planned assortment launches and special promotions for various brands in apparel and home
- Partnered with PR firms on corporate press releases in both Europe and the US
- Built Client portfolio; planned and presented in sales meetings including Jamie Oliver and Bombay by providing buyers with a solid overview of the company’s achievements, goals, and available services to enable their companies to build their business
- Business Development; planned PR and marketing events in the NYC corporate office to enhance company awareness and structure in the US
- Built relationships with clients to encourage new and repeat business opportunities.
Regional Manager
JIGSAW; High End Women’s/ Children’s & Accessories Retailer
London, UK
06.2004 - 05.2008
- Developed strategies to achieve top sales results through both quantitative and qualitative business analysis, action planning, effective communication and consistent accountability
- Directly managed 8 stores across the London area ensuring Store Managers and their teams performed and achieved budgets
- Successfully launched the first concession in Selfridges, London and managed assortment to meet the needs of their customer while maintaining brand integrity
- Presented weekly to corporate head office providing an overview of strategic planning in order to achieve sales goals for all sites
- Actively researched competitors to provide assurance that Jigsaw was positioned in the most competitive areas for new locations of stores
- Specialized in and improved training by updating company policies and establishing a complete “Training Handbook” to be used by Store Managers in their sites when training their teams
- Focused on delivering outstanding customer service to our clients through extensive on sight training with store Management
- Coordinated training days for all Management to be held monthly
- Provided support to all Management within each site to ensure a positive working environment for all employees
- Successfully achieved budget on each site.
Store Manager
JIGSAW; High End Women’s/ Children’s & Accessories Retailer
Nottingham, UK
09.2000 - 06.2004
- Ensured a consistent, quality in-store experience for customers by managing a sales staff of up to 25 employees
- Networked, recruited, assessed and hired qualified candidates for all positions; hired as many as 30 part-time employees for peak holiday seasons
- Executed company Training plan to increase sales and profits
- Merchandised shop floor regularly to maintain high standards and provide clients with an incomparable shopping experience and therefore increasing revenue
- Consistently achieved individual sales results in top 10% of district
- Traveled to store openings to promote new store locations and assist to ensure successful openings.
Education
Bachelor of Arts - Sociology
Nottingham University
United Kingdom05.2004
Associate of Arts - Sociology With Childhood Studies
Stafford College
United Kingdom05.2000
High school Diploma -
St. Dominic’s Priory School
United KingdomSkills
- Strategic Planning
- Product and Service Expertise
- Multitasking and Organization
- Business Development
- Project Management
- Account Management
- Relationship Building
- Client Relationship Management
- Pitch Presentations
- B2B Sales
- Operations
- Press Release Writing
Timeline
Senior Account Executive
Hermes- OTTO International USA LLC
07.2010 - 02.2014
Sales & Marketing Manager
Hermes- OTTO International USA LLC
07.2009 - 07.2010
Regional Manager
JIGSAW; High End Women’s/ Children’s & Accessories Retailer
06.2004 - 05.2008
Store Manager
JIGSAW; High End Women’s/ Children’s & Accessories Retailer
09.2000 - 06.2004
Bachelor of Arts - Sociology
Nottingham University
Associate of Arts - Sociology With Childhood Studies
Stafford College
High school Diploma -
St. Dominic’s Priory School
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