Helen Atwell
New Hudson,MI
Summary
Innovative leader experienced in facilitating training and mentorship programs. Known for optimizing educational initiatives and fostering collaborative team environments to achieve measurable improvements in performance and client satisfaction.
Overview
32
32
years of professional experience
Work History
Field Executive Education Manager
Clinique Services
New York, NY
04.2015 - Current
- Analyzed and improved operational procedures to ensure superior service delivery and increased client satisfaction.
- Oversaw cross-functional team efforts to deploy strategic initiatives that optimize service offerings and promote innovative solutions.
- Facilitated training sessions focused on skill development and adherence to best practices, driving overall team performance.
- Conducted comprehensive analysis of market trends to support strategic planning and optimize Clinique service offerings.
Director of Education
Clinique Services
Midwest Territory
02.2015 - 03.2018
- Created and launched educational initiatives to enhance learning outcomes and align with industry benchmarks.
- Spearheaded initiatives with cross-functional teams to advance curriculum development and enhance instructional practices.
- Interpreted student performance data to support informed decisions aimed at improving learning effectiveness.
- Facilitated mentorship for educators, promoting effective teaching strategies and fostering collaborative growth.
Regional Education Manager
Clinique Services
Midwest Territory
04.2002 - 03.2015
- Facilitated development and implementation of regional training initiatives aimed at improving staff product expertise.
- Coordinated efforts with diverse teams to ensure alignment of educational content with overarching marketing objectives.
- Assessed training outcomes and modified programs to enhance learning experiences and outcomes.
- Developed and implemented mentorship programs for new educators, emphasizing continuous improvement and professional development initiatives.
Cosmetic Counter Manager
Macy's
Livonia, MI
08.1994 - 03.2002
- Managed daily operations of cosmetic counter, ensuring optimal product display and inventory levels.
- Trained and mentored staff on product knowledge and customer service techniques.
- Developed promotional displays to enhance customer engagement and drive sales.
- Analyzed sales trends to adjust inventory strategies for improved performance.
Education
High School Diploma -
Churchill High School
Livonia, MI06-1987
Skills
- Skilled in managing professional relationships
- Process optimization
- High-level administrative coordination
- Customer-centric
Accomplishments
I am considered a master facilitator in my field of retail sales education. I've created and implemented several highly successful education programs resulting in highest sales performance and reduced staff turnover that out performed the North America field. I pride myself on taking an individualized approach, simplifying behaviors that deliver on excellence and continue to look for ways to improve service.
Languages
English
Native or Bilingual
Greek
Native or Bilingual
Timeline
Field Executive Education Manager
Clinique Services
04.2015 - Current
Director of Education
Clinique Services
02.2015 - 03.2018
Regional Education Manager
Clinique Services
04.2002 - 03.2015
Cosmetic Counter Manager
Macy's
08.1994 - 03.2002
High School Diploma -
Churchill High School
Greatest Turnover Reduction Award, Highest Sales Performance Award, Education Executive of the Year
For 3 consecutive years in a row I received the award for Lowest Turnover of Staff. This was especially noteworthy as the industry was experiencing a surge in staff turn costing the company millions new employee acquisition and training. I also received the Highest Sales Performance also in a downtrend market that was experiencing loss. Lastly, I received the hightest honor for achieving both sales and turn reduction resulting in the Education executive of the Year Award. I pride myself on making employees feel valued, appreciated and have a passion for exploiting their unique talents that deliver high KPI's and ultimate client satisfaction.