WillieMae Wallace-Turner
Merrillville,USA
Summary
Dynamic Cold End Finish Manager with extensive experience in operations management and team leadership, recognized for driving productivity and enhancing customer satisfaction. Proven track record in staff training and development demonstrates strong analytical and problem-solving skills, effectively optimizing processes to achieve operational excellence. Expertise in fostering relationships and resolving conflicts supports a strategic approach to implementing initiatives that elevate team performance and morale. Committed to maintaining high safety standards while achieving organizational goals through effective communication and collaboration, ensuring a cohesive and motivated workforce.
Overview
35
35
years of professional experience
Work History
Production Supervisor
Gerresheimer Glass
1131 Arnold Chicago Heights, IL 60411
05.2025 - 02.2026
- Oversaw daily production operations, ensuring adherence to quality standards and safety protocols.
- Trained and mentored new staff on equipment operation and best practices for efficiency.
- Streamlined workflow processes, resulting in reduced downtime and improved productivity rates.
- Conducted regular inspections of equipment to maintain operational readiness and compliance with regulations.
- Implemented continuous improvement initiatives that enhanced team performance and operational effectiveness.
- Collaborated with cross-functional teams to align production goals with organizational objectives.
- Resolved production bottlenecks swiftly, applying problem-solving skills to maintain smooth operations.
- Collaborated with R&D to pilot new products, seamlessly integrating innovations into production lines.
- Enhanced product quality, implementing rigorous testing phases and feedback loops for continuous improvement.
- Coordinated cross-functional teams during new product launches to transition from design to manufacturing stages.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Implemented policies and standard operating procedures for continuous improvement.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Cultivated professional working relationships with peers and supervisors.
- Troubleshot equipment to reduce service calls and downtime.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Kept accurate and detailed records of personnel progress and productivity.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Supervised ongoing daily production phases.
- Conducted performance reviews, identifying areas for development and providing constructive feedback.
- Increased team morale and productivity by fostering inclusive and supportive work environment.
- Developed and executed continuous improvement projects, resulting in more streamlined operations.
- Led quality control initiatives, significantly reducing product defects and ensuring compliance with industry standards.
- Maintained compliance with health and safety regulations, conducting regular audits and risk assessments.
- Facilitated team meetings to discuss progress and address any issues, promoting open communication.
- Streamlined production processes to enhance efficiency, implementing innovative scheduling techniques.
- Managed daily production schedules to meet challenging deadlines, adjusting workflows as necessary.
- Enhanced production line efficiency, introducing automation tools where appropriate.
- Improved safety standards, conducting regular training sessions and updating safety protocols.
- Cultivated culture of excellence and accountability, leading by example and providing clear expectations.
- Facilitated training sessions focused on safety, quality control, and effective communication among team members.
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Managed team of 35 production associates, overseeing productive production processes and meeting all deadlines.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Evaluated existing production processes and identified areas for improvement.
- Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
- Optimized workflow through effective resource allocation and scheduling adjustments.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Managed internal operational standards and productivity targets.
- Implemented safety protocols and conducted regular audits, achieving a reduction in workplace accidents and incidents.
- Maintained accurate documentation of production data, enabling informed decision-making for process improvements.
- Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Collaborated with management and engineering teams to develop and implement innovative strategies for maximizing production efficiency without compromising quality standards.
- Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
- Achieved on-time shipments goal by empowering employees to continued success.
- Streamlined communication between departments, fostering a collaborative work environment for efficient problemsolving.
- Created an inclusive work culture that encouraged collaboration and open communication among staff members at all levels within the organization.
- Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
- Managed inventory levels effectively to ensure availability of raw materials and minimize stock discrepancies.
- Conducted root cause analysis on production issues for prompt resolution, minimizing negative impacts on output rates.
- Oversaw inventory management, reducing waste by implementing just-in-time inventory practices.
- Developed training programs for new hires, ensuring quick adaptation to production process.
Cold End Finish Manager
Ardagh Group
Dolton, Illinois
10.2020 - 03.2025
- Provided mentorship and instruction to new employees on adherence to company policies and procedures.
- Addressed customer complaints swiftly to enhance satisfaction and uphold service excellence.
- Streamlined daily operational processes by focusing on effective scheduling and budget management to improve workflow.
- Monitored team productivity and performance to support goals.
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Coached and motivated team, driving sales and delivering exceptional customer service.
- Utilized strong analytical and problem-solving skills to address operational issues.
- Presented detailed plans and actions to ensure successful attainment of departmental targets.
- Evaluated team performance and delivered actionable feedback to support professional development and job effectiveness.
- Developed personal growth opportunities, empowering employees to produce results and meet goals.
- Resolved conflicts between team members promptly using sound judgment based on company policies.
- Coordinated various projects, implementing strategies to guarantee efficient task execution and successful outcomes.
- Reduced workplace safety or health hazards by enforcing work practices and procedures.
- Monitored and reinforced compliance with safety procedures to minimize health risks in the workplace.
- Collaborated with staff to develop and carry out processes.
- Managed task distribution to enhance team efficiency and concentrate on value-driven projects.
- Coordinated efforts with staff to create and deploy processes that significantly improved operational performance.
- Supervised daily operations on production line to ensure efficiency and quality standards.
- Trained and mentored staff on best practices for safety and workflow optimization.
- Implemented process improvements that enhanced productivity and reduced downtime.
- Coordinated with maintenance team to resolve equipment issues promptly, minimizing disruptions.
- Monitored inventory levels to ensure adequate supplies for uninterrupted production flow.
- Fostered a collaborative team environment, promoting communication and problem-solving initiatives.
- Conducted regular performance evaluations, providing constructive feedback to help employees reach their full potential.
- Boosted team morale and productivity through effective communication, coaching, and recognition of individual achievements.
- Championed lean manufacturing principles, driving efficiency and reducing waste throughout all stages of the production process.
- Streamlined production processes for increased output while maintaining high quality standards.
- Enforced safety protocols and procedures to maintain a safe working environment for all team members.
- Reduced downtime by proactively addressing maintenance issues and scheduling routine equipment checks.
- Managed inventory levels, ensuring timely replenishment of raw materials to prevent production delays.
- Led cross-training efforts among team members for greater flexibility and adaptability within the workforce.
- Monitored operations on the floor daily, ensuring adherence to established procedures while troubleshooting any issues that arose during production runs.
- Enhanced collaboration between departments by fostering open lines of communication, enabling quick resolution of problems that could impact the timeline or quality of products being produced.
- Managed team
- production associates, overseeing productive production processes and meeting all deadlines.
- Managed team of 45 production associates, overseeing productive production processes and meeting all deadlines.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Managed staff hiring, training and supervision.
- Kept accurate and detailed records of personnel progress and productivity.
- Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
- Achieved on-time shipments goal by empowering employees to continued success.
- Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
- Managed internal operational standards and productivity targets.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Evaluated existing production processes and identified areas for improvement.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Established clear priorities and production quality standards.
- Resolved issues quickly to maintain productivity goals.
- Supervised ongoing daily production phases.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Cultivated professional working relationships with peers and supervisors.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Implemented policies and standard operating procedures for continuous improvement.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Oversaw loading and unloading of packages in warehouse.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Coordinated staff training programs to ensure consistent skill development and knowledge sharing among team members.
- Achieved cost reductions by identifying waste reduction opportunities and implementing lean manufacturing techniques.
Local 166M Union President
Ardagh Group
Dolton, Illinois
10.2018 - 04.2021
- I was the union president overseeing the Union leadership of over 300 union employees of Ardagh Group in DOLTON IL. I also bargained a contract along with the letters of understanding and local agreements for local 166M. I handled grievances as well.
- Educated workers about the importance of solidarity within the workplace environment.
- Ensured adherence to ethical standards during all stages of collective bargaining processes.
- Led negotiations with management to secure wage increases and improved benefits for union members.
- Negotiated contracts with employers that provided competitive wages, job security, and health care coverage for union members.
- Maintained accurate records of all financial transactions related to union operations.
- Represented union members at arbitration hearings as necessary or requested.
- Prepared reports on the status of ongoing labor negotiations for review by executive board members.
- Provided guidance on collective bargaining agreements and dispute resolution procedures to union representatives.
- Participated in conferences related to labor law compliance and industrial relations policymaking.
- Implemented community outreach strategies, enhancing goodwill with public.
- Reviewed employee complaints about workplace conditions or discrimination claims.
- Conferred with board members, organization officials and staff members to discuss issues, coordinate activities, and resolve problems.
- Spearheaded a series of successful fundraising campaigns and initiatives.
- Oversaw planning and execution of meetings, conventions or trade shows.
- Collaborated with board members to achieve organizational goals and objectives.
- Created vision and strategic priorities that aligned with goals and visions of organization.
- Implemented and executed various strategies for increasing productivity of business and motivating employees.
- Prepared responses to government agencies regarding specific regulations or policies affecting organization.
- Led negotiations for labor agreements, ensuring fair representation of union members' interests.
- Advocated for employee rights, addressing grievances and improving workplace conditions effectively.
- Coordinated communication between management and union members to foster transparency and trust.
- Spearheaded initiatives to enhance employee engagement and morale through community-building events.
- Monitored compliance with labor laws, ensuring adherence to regulations across all operational levels.
- Facilitated conflict resolution processes, maintaining harmony and cooperation within the workforce.
- Collaborated with leadership to identify opportunities for organizational improvements and strategic growth initiatives.
- Ensured compliance with relevant laws and regulations, maintaining the integrity of the union''s operations.
- Collaborated with other unions on joint initiatives and shared resources, strengthening collective efforts to advance worker rights and benefits.
- Oversaw election processes to ensure fair representation of union members within leadership positions and committees.
- Negotiated favorable contracts for union members, resulting in increased job security and improved working conditions.
- Presided over union meetings and promoted agendas with transparent information for union workers.
- Represented organization at industry conferences and events.
- Collected union dues to fund activities and develop and deliver key programming for union members.
- Streamlined administrative processes for more efficient handling of member requests, grievances, and other matters pertaining to daily operations.
- Enhanced union member satisfaction by addressing concerns and implementing solutions in a timely manner.
- Served as an accessible point of contact for members seeking guidance or assistance with workplace issues.
- Resolved grievances efficiently through mediation, arbitration, or other conflict resolution methods as needed.
- Fostered open lines of communication between management and union members, promoting greater understanding and cooperation between both parties.
- Cultivated strong and transparent relationship with workplace to promote open communication about problematic issues against stated milestones and goals.
- Managed finances responsibly to ensure the long-term financial stability of the union organization.
- Inspired and directed union officials to promote continued development and management of organization and establish decision-making processes to enable union to achieve long- and short-term goals and objectives.
- Worked closely with legal counsel to navigate complex labor disputes successfully, protecting our members'' rights under applicable laws.
- Created strategic plans to guide the growth and development of the union over time, ensuring continued effectiveness in representing worker interests.
- Developed and implemented training programs to enhance workforce skills and safety protocols.
Laboratory Technician\Selector
Ardagh Group
Dolton, IL
08.1992 - 10.2020
- Utilized a range of laboratory equipment, including microscopes, centrifuges, pipettes, and spectrophotometers.
- Performed routine laboratory tests and analyses in support of research objectives, ensuring accuracy and precision of results.
- Maintained accurate records of data collected from experiments.
- Conducted quality control checks on all lab instruments and supplies.
- Reported any malfunctions or discrepancies related to lab equipment immediately to supervisor.
- Generated reports to document results.
- Set up and operated laboratory instruments to perform standardized testing in accordance with industry and standard operating procedures.
- Calibrated instruments with accuracy and precision following established procedures.
- Provided technical guidance and training to junior technicians on laboratory safety practices and procedures.
- Calibrated scientific equipment such as pH meters, thermometers, balances.
- Improved current skills and knowledge by attending all relevant meetings, classes, and trainings.
- Adhered to and enforced stated safety policies and procedures.
- Followed safety protocols and procedures to maintain a safe working environment.
- Kept laboratory space and equipment in clean and safe condition.
- Prepared and processed laboratory records in compliance with established standards.
- Utilized laboratory software to track and process data.
- Developed and implemented methods for quality control and assurance.
- Cleaned, maintained and prepared supplies and work areas.
- Calibrated, validated and maintained laboratory equipment.
- Inspected finished products for quality and compliance.
- Used data entry, database and word processing programs to track day-to-day activities.
Selector
Ball Glass\Saint-Gobian\Verrailla\Ardagh
Dolton, IL
08.1991 - 08.1992
- Selecting good quality ware, handpacking, operating a casepacker.
- Operated scanning equipment to accurately select and prepare glass products for shipment
- Trained new team members on selection processes and safety protocols
- Oversaw quality control measures, ensuring compliance with industry standards
- Developed efficient picking strategies that improved overall operational productivity
- Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
- Maintained a safe work environment by adhering to safety protocols, proper equipment usage, and regular housekeeping tasks.
- Demonstrated commitment to quality assurance by thoroughly inspecting all picked items before packing for shipment.
- Developed strong working relationships with peers, supervisors, and other stakeholders to foster a positive and collaborative work environment.
- Enhanced team productivity by assisting with training new employees on warehouse processes and best practices.
- Upheld company values and policies by consistently demonstrating professionalism, integrity, and a strong work ethic in all aspects of the role.
- Increased order accuracy by diligently reviewing and selecting items according to pick lists.
- Collaborated with team members to complete large projects or resolve complex issues in a timely manner.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Selector
Owens Illinois
Chicago Heights, Illinois
01.1991 - 07.1991
- Demonstrated ability to work independently or collaboratively as part of a team in a fast-paced environment.
- Adaptably adjusted daily job responsibilities based on changing needs of the business operations.
- Selected and packed merchandise accurately to meet shipping deadlines.
- Collaborated with team members to achieve daily productivity goals while maintaining a positive work atmosphere.
- Supported quality control efforts by carefully inspecting items before packaging them for shipment.
- Maintained a safe and clean work environment by adhering to company safety protocols and guidelines.
- Kept work areas neat, clean and free from debris.
Education
Association Executive Secretary - Business Administration
Catherine College
Chicago, IL09.1985
High School Diploma - Business Administration
Bloom Township
Chicago Heights, IL06.1984
Skills
- Customer relationship management
- Effective decision-making skills
- Employee onboarding initiatives
- Skilled in managing professional relationships
- Clear verbal communication
- Workforce oversight
- Collaborative decision-making
- Organizational time strategies
- Effective team leadership
- Workflow improvement
- Documentation management skills
- Comprehensive strategic planning
- Collaborative project coordination
- Effective goal development
- Customer relationship management (CRM)
- Staff development
- Streamlined employee scheduling
- Effective task delegation
- Oversaw policy execution
- Implementing performance reviews
- Employee scheduling management
- Crisis management planning
- Schedule management
- Effective communication
- Safety compliance
- Policy development
- Employee onboarding
- Guiding professional development
- Proficient in conflict management
- Strategic time allocation
- Behavior management strategies
- Optimistic outlook
- Skilled in prioritizing concurrent responsibilities
- Proficient in handling multiple tasks
- Collaborative teamwork
- Effective problem resolution
- Dependable performance
- Strategic issue analysis
- Effective organizational skills
- Excellent communication
- Effective communication
- Prioritization and scheduling expertise
- Workplace professionalism
- Attentive listening
- Problem resolution
- Collaborative teamwork
- Strategic team engagement
- Team development
- Prioritization of tasks
- Skill enhancement programs
- Employee training
- Event scheduling
- Critical thinking ability
- Prioritization of tasks
- Team cohesion enhancement
- Quality control
- Continuous improvement
- Production management
- Training and mentoring
- Production targets
Accomplishments
- Supervised team of 60 staff members.
- Documented and resolved safety issues which led to new safety policies being installed.
- Collaborated with team of 6 in the development of better communication and daily GMP standards.
- Achieved being named the #1 Supervisor by completing workplace policies and safety and meeting the production requirements with accuracy and efficiency.
Timeline
Production Supervisor
Gerresheimer Glass
05.2025 - 02.2026
Cold End Finish Manager
Ardagh Group
10.2020 - 03.2025
Local 166M Union President
Ardagh Group
10.2018 - 04.2021
Laboratory Technician\Selector
Ardagh Group
08.1992 - 10.2020
Selector
Ball Glass\Saint-Gobian\Verrailla\Ardagh
08.1991 - 08.1992
Selector
Owens Illinois
01.1991 - 07.1991
High School Diploma - Business Administration
Bloom Township
Association Executive Secretary - Business Administration
Catherine College
Personal Information
Title: Cold End Finish Manager