HELEN BERNALES
QUEENS
Summary
Customer-oriented professional merging hospitality and marketing experience. Skilled in front-of-house operations, complaint resolution, and social media engagement, adept at creating positive guest experiences while contributing to brand growth through effective event promotion and outreach strategies.
Overview
4
4
years of professional experience
Work History
Marketing & Brand Intern
Long Island City Partnership
Long Island City
03.2026 - 06.2026
- Created content for social media platforms (Instagram, LinkedIn, Facebook)
- Monitored engagement and interacted with online audiences.
- Contributed to increased brand visibility through targeted content creation and event marketing efforts.
- Assisted with event promotion and outreach while coordinating on-site logistics to ensure successful execution.
- Supported marketing and communication initiatives to enhance community engagement in programs.
Restaurant Hostess
BIERHAUS NYC
New York
08.2023 - 02.2026
- Greet and seat an average of 100+ guests daily in a fast-paced environment.
- Managed reservations, takeout orders, and guest inquiries via phone to enhance guest experience.
- Resolved complaints professionally, ensuring a welcoming environment for all guests.
Front Team Member
POKE BOWL
New York
09.2025 - 12.2025
- Coordinated in-person and online order flow, payments, and pickup to enhance customer experience.
- Maintained front-of-house operations, contributing to team efficiency during peak service periods.
- Executed food preparation and assembly, ensuring adherence to quality and safety standards for customer satisfaction.
Call Center Representative
SMART FIT
Lima
03.2022 - 10.2022
- Responded to over 50 customer inquiries daily regarding products and memberships.
- Utilized clear and empathetic communication to enhance customer satisfaction.
- Followed up with customers to confirm issue resolution and gauge satisfaction.
Education
ASSOCIATE OF SCIENCE - INDUSTRIAL DESIGN
LaGuardia Community College
Long Island City, NY06-2026
HIGH SCHOOL DIPLOMA -
Forest Hills High School
Forest Hills, NY06-2024
Skills
- Market Research
- Social media marketing
- Campaign Management
- Copywriting
- Brand development
- Time Management & Multitasking
- POS Systems & Phone Etiquette
- Team collaboration
Languages
- Spanish, Native
- English, Fluent
- Japanese, Intermediate
Timeline
Marketing & Brand Intern
Long Island City Partnership
03.2026 - 06.2026
Front Team Member
POKE BOWL
09.2025 - 12.2025
Restaurant Hostess
BIERHAUS NYC
08.2023 - 02.2026
Call Center Representative
SMART FIT
03.2022 - 10.2022
ASSOCIATE OF SCIENCE - INDUSTRIAL DESIGN
LaGuardia Community College
HIGH SCHOOL DIPLOMA -
Forest Hills High School