Helen Bravo
Orlando,Florida
Summary
Enthusiastic and ambitious customer service specialist with widespread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Overview
13
13
years of professional experience
Work History
Associate Key Holder
Movado Group
10.2024 - Current
- Managed inventory levels and organized stockroom efficiently.
- Assisted customers with product selection and provided exceptional service.
- Processed sales transactions accurately using point-of-sale systems.
- Ensured merchandise displays were visually appealing and aligned with brand guidelines.
- Collaborated with team members to achieve daily sales goals and improve operations.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Verified accuracy of register tills at beginning and end of shift.
- Assisted customers with product selection and resolving complaints.
- Ensured store was opened and closed in a timely manner according to company policies.
Key Holder
Loft Outlet
Orlando, FL
09.2023 - Current
- Supervised bank deposits and security procedures to support store opening and closing.
- Assisted in general housekeeping to maintain store image.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Collaborated with management to determine key tasks and delegate to staff members.
- Delegated work to staff, setting priorities and goals.
- Used Point of Sale register system to complete transactions.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Sales Associate
Vera Bradley
Orlando, FL
02.2023 - Current
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assessed customer needs to provide assistance and information on product features.
Sales Team Lead
Star Souls
Orlando, FL
06.2022 - 02.2023
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended merchandise to customers based on needs and preferences.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained knowledge of sales and promotions, return policies and security practices.
Sales Associate
Sugarboo
Orlando, FL
10.2021 - 06.2022
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Commercial Assistant
Kia Motors
Guayaquil, Ecuador
11.2014 - 03.2016
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems.
Credit Assistant
Banco del Austro
Manta, Ecuador
02.2013 - 09.2014
- Examine, evaluate, or process loan applications
- Approve, reject, or coordinate the approval or rejection of lines of credit or commercial, real estate, or personal loans
- Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
Education
High School Diploma -
Escuela Del Aire
12.2011
High School Diploma -
Unidad Educativa Julio Pierregrosse
12.2011
Skills
- Microsoft Office
- Computer Skills
- Interpersonal Skills
- Customer Service
- Customer Service Management
- Scheduling and Time-Tracking
- Retail Operations
- Sales Leadership
- Cash Handling and Reconciliation
- Merchandise Promotion and Display
- Inventory Management
- Shelving
- Creativity and Originality
- Store Opening and Closing
- Sales Goals Attainment
- Stocking and Receiving
- Cash Handling Accuracy
Timeline
Associate Key Holder
Movado Group
10.2024 - Current
Key Holder
Loft Outlet
09.2023 - Current
Sales Associate
Vera Bradley
02.2023 - Current
Sales Team Lead
Star Souls
06.2022 - 02.2023
Sales Associate
Sugarboo
10.2021 - 06.2022
Commercial Assistant
Kia Motors
11.2014 - 03.2016
Credit Assistant
Banco del Austro
02.2013 - 09.2014
High School Diploma -
Escuela Del Aire
High School Diploma -
Unidad Educativa Julio Pierregrosse