Helen Castrellon
Garden Grove,CA
Summary
Dynamic Store Manager with extensive experience at Torrid Clothing Store, excelling in customer service and team leadership. Proven track record in driving sales and enhancing store operations through effective training and mentoring. Skilled in inventory management and fostering positive customer relations, ensuring a thriving retail environment.
Overview
5
5
years of professional experience
Work History
Store Manager
Torrid Clothing Store
Irvine, CA
10.2024 - 02.2026
Sales Associate Manager
Torrid Clothing Store
Five Points, CA
10.2020 - 02.2023
Education
High School Diploma -
Santiago
Garden Grove, CA06.1992
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Customer service management
Training and mentoring
Store opening and closing
Team leadership
Friendly and positive
Outstanding communication skills
Team leadership and coaching
Inventory management
Store merchandising
Cash management
Retail inventory management
Shift scheduling
Employee training
Inventory control
Recruitment and hiring
POS systems
Goals and performance
Team building and leadership
Team motivation
Recruiting and hiring
Operations management
Leadership development
Supply ordering
Policies and procedures
Store displays
Staff management
Staff supervision
Sales expertise
Employee scheduling
Accurate cash handling
Work Planning and Prioritization
Opening and closing procedures
Documentation and reporting
Relationship building and management
Strategic thinker
Operations
Order management
Sales strategies
Team development
Retail sales techniques
Product merchandising
Sales professional
Customer response
Bank deposit procedures
Loss prevention
Bank and safe deposits
Timeline
Store Manager
Torrid Clothing Store
10.2024 - 02.2026
Sales Associate Manager
Torrid Clothing Store
10.2020 - 02.2023
High School Diploma -
Santiago