HELEN CHAN
South San Francisco,CA
Summary
I am an experienced event manager with over a decade of expertise in planning and executing events, both end to end and in security. My role as the GS Event Manager at Meta Inc. involved leading security operations for events with up to 20,000 attendees, where I developed and implemented security strategies, coordinated with cross-functional teams, and ensured compliance with health and safety policies. I possess strong project management skills, demonstrated through my ability to manage budgets ranging from $30K to $2M. I am adept at analyzing information, solving logistical problems, and creating effective communication strategies.
Overview
20
20
years of professional experience
Work History
Global Security Event Manager
Roblox
San Mateo, CA
05.2025 - Current
- Direct end-to-end security planning for small to large-scale global events (3500+)
- Engineer comprehensive incident response frameworks, including the activation of Event Operations Centers (ESOC) to provide real-time situational awareness and rapid crisis mitigation.
- Standardize global security SOPs and incident playbooks, ensuring consistent safety protocols and post-order execution
- Conduct 360-degree threat assessments and risk reviews for high-stakes executive appearances, neutralizing physical and reputational risks in complex international environments.
- Manage global security budgets, optimizing procurement and contract negotiations
- Direct guard force operations, overseeing vendor selection and performance management
- Liaise with local law enforcement, federal agencies, and venue security to ensure 100% adherence to international life-safety standards and fire codes.
- Produce After-Action Reports (AARs) leveraging lessons learned to increase operational readiness for subsequent event cycles
- Deliver high-level operational briefings to C-suite leadership, providing concise risk analysis and strategic recommendations for events
- Promoted within the first year for demonstrating exceptional operational agility and a consistent ability to deliver secure, high-touch environments for high-priority global events
Senior Event Associate
KPMG LLP
04.2024 - 04.2025
- Leading the end to end planning for internal and external VIP, C-Suite, and employee on-site and off-site events
- Responsible for stakeholder, speaker, and vendor management
- Responsible for forecasting, maintaining, and managing event budgets
- Was able to improve events programs nationally by introducing templates and documents to help other planners with reporting, planning, and project management
Event Manager
Stanford University
04.2023 - 11.2023
- Oversaw facilities and event operations for the Graduate School of Business, enhancing on-site experiences for guests and faculty
- Led end-to-end planning for events ranging from 30 to 2,000 attendees, focusing on creating inclusive and engaging experiences
- Managed multiple concurrent projects, averaging 6-10 events per month, by efficiently prioritizing and organizing tasks
- Developed SOPs and communication strategies to streamline processes and improve event experiences
Global Security Event Manager
Meta Inc.
10.2019 - 01.2023
- Served as the primary Security Event Manager for the Office of the CEO and C-level events, recognized for integrity and efficiency in meeting objectives
- Established procedures, playbooks, and operational plans for high-profile events, ensuring comprehensive security strategies were in place
- Led the planning and execution of event security logistics for events hosting up to 20,000 attendees, collaborating with cross-functional teams to enhance global event policies around health and safety
- Developed and improved event programs by identifying operational gaps and implementing solutions
- Managed budgets ranging from $30K to $2M per event, while mentoring a team of event coordinators
Global Security Event Lead/Project Coordinator III
Milestone @ Meta, Inc.
06.2018 - 10.2019
- Promoted from Coordinator to Lead, responsible for planning and executing event security logistics for Meta's events
- Ensured timely service of event requests and resolved issues within service level agreements
- Negotiated and analyzed vendor contracts, building strong relationships with key stakeholders to enhance team reputation and trust
Wells Fargo Bank
12.2005 - 06.2018
- Capital Markets Specialist, AVP (2013-2018)
- Business Relationship Manager, AVP (2010-2013)
- Central Business Relationship Manager (2008-2010)
- Assistant Store Manager (2006-2008)
- Personal Banker (2005-2006)
Education
BS - Communications
Arizona State University
Skills
- Leadership
- Communications
- Cross-Functional Collaboration
- Logistics
- Project Management
- Event Security
- Google Suite
- Asana
- Microsoft Office
- Slack
- CVent
LANGUAGES
English
Timeline
Global Security Event Manager
Roblox
05.2025 - Current
Senior Event Associate
KPMG LLP
04.2024 - 04.2025
Event Manager
Stanford University
04.2023 - 11.2023
Global Security Event Manager
Meta Inc.
10.2019 - 01.2023
Global Security Event Lead/Project Coordinator III
Milestone @ Meta, Inc.
06.2018 - 10.2019
Wells Fargo Bank
12.2005 - 06.2018
BS - Communications
Arizona State University