Helen Cummings
Bickmore,WV
Summary
I am an individual whom takes all jobs seriously and give it my all. I look for ways to improve my performance. I am willing to learn new programs and techniques to enhance my work. I am a problem solver whom likes to challenge myself in complex situations. I enjoy working with the public and haven't had any issues with them that haven't been resolved with effective communication.
Overview
21
21
years of professional experience
Work History
Senior Tax Analyst
HR Block
Clendenin , WV
10.2013 - Current
- Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
- Identified potential deductions to minimize clients' tax liabilities.
- Explained complex tax regulations in an easy-to-understand manner for clients' understanding.
- Compiled data from clients to accurately complete tax forms.
Office Manager
HR Block
Clendenin , WV
10.2017 - 04.2020
- Maintained filing system for records, correspondence and other documents.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
Child Protection WorkerW=
WVDHHR
Clay , WV
07.2003 - 12.2013
- Provided crisis intervention services to families in need of immediate assistance.
- Maintained accurate case records according to agency policy and procedures.
- Coordinated necessary resources for families such as counseling services, housing assistance programs or substance abuse treatment centers.
- Developed case plans in accordance with state regulations and best practice guidelines.
- Documented all interactions with clients accurately and timely using a computerized database system.
- Attended court hearings related to child protection matters as needed.
- Participated in multidisciplinary teams to review cases for appropriate service delivery.
- Created court reports documenting findings from assessments and progress towards goals established in case plans.
- Facilitated family team meetings involving parents, caregivers, child welfare professionals and other stakeholders.
- Conducted interviews with children and families to assess risk of abuse or neglect.
- Identified appropriate community resources and provided referrals for services.
- Established behavioral modification goals and assessed progress toward goals.
- Maintained confidentiality through stringent handling of charts and data.
- Informed victims about legal processes and timelines.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Investigated allegations of physical or sexual abuse reported by mandated reporters.
Education
Bachelor of Science - Education K-6
West Virginia State College
Institute WV12-1996
Skills
- Tax planning strategies
- Tax Return Preparation
- Transaction tax preparation
- Tax Return Filing
References
References available upon request.
Timeline
Office Manager
HR Block
10.2017 - 04.2020
Senior Tax Analyst
HR Block
10.2013 - Current
Child Protection WorkerW=
WVDHHR
07.2003 - 12.2013
Bachelor of Science - Education K-6
West Virginia State College
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