Summary
Overview
Work History
Education
Skills
Previous Experience
Timeline
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Helen Cunningham

Oakland,CA

Summary

Thorough, detail-oriented professional skilled in resolving complex medical-legal issues. Utilized strong communication and problem-solving abilities to provide excellent customer service and to lead teams in deadline-driven environments.

Overview

11
11
years of professional experience

Work History

Pet Sitter

Sole Proprietorship
Oakland, CA
08.2022 - Current
  • Built a successful pet sitting business. Acted decisively in emergency situations.

Lead QA Engineer

Invitae
San Francisco, CA
05.2021 - 08.2022
  • Directed a team of three manual testers to meet testing goals in an agile software development lifecycle.
  • Worked effectively with product managers, software engineers, and other stakeholders to meet release deadlines.

Workers' Compensation Legal Assistant

Gorelick & Wolfert, LLC
Oakland, California
04.2014 - 05.2018
  • Interpreted and applied state laws.
  • Investigated and resolved hundreds of complex medical and legal issues under tight deadlines.
  • Communicated effectively with attorneys, insurance companies, medical providers and clients for resolution.
  • Educated clients from diverse backgrounds about navigating complex workers' compensation systems.
  • Utilized active listening skills to support clients in crisis situations.

Education

Bachelor of Science - Statistics

California State University - East Bay
Hayward, CA
12.2019

Skills

  • Customer service
  • Legal research and analysis
  • Conflict resolution
  • Software proficiency: Google and MS Office Suites, EAMS, MerusCase, Cucumber, IntelliJ
  • Programming languages: C, TypeScript, SQL
  • Detailed report writing
  • Data analysis and modeling

Previous Experience

Technical Writer, UC Davis Office of the Vice Provost, Information and Educational Technology. Davis, CA. 09/2005 to 06/2006.

• Wrote and edited journalistic and technical articles for the Office's publications, clearly communicating technical concepts to non-technical audience.

• Revised all written content for UC Davis’ primary Web portal, improving content's clarity and flow.

Timeline

Pet Sitter

Sole Proprietorship
08.2022 - Current

Lead QA Engineer

Invitae
05.2021 - 08.2022

Workers' Compensation Legal Assistant

Gorelick & Wolfert, LLC
04.2014 - 05.2018

Bachelor of Science - Statistics

California State University - East Bay

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Helen Cunningham