Helen Delacruz
Midvale,UT
Summary
Respectful Medical Records Specialist with superior attention to detail and skill in evaluating and correcting health records. Excellent work ethic and exemplary time management skills, demonstrated over 27 years of industry expertise. Organized Medical Records with over 27 years of experience supporting efficient department operations. Detail-oriented and enthusiastic with strong communication skills. Trained in scheduling, patient medical records updating and insurance processes. Reliably completes accurate work and goes above and beyond to meet daily demands. Brings good computer skills and thrives under pressure.
Overview
27
27
years of professional experience
Work History
Medical Records Supervisor
University Of Utah Hospital And Clinics
Salt Lake City, Utah
01.1994 - 05.2021
- Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.
- Manage over 5 employees and reported personnel needs to fill vacant positions
- Managed over 50 records request daily
- Developed and implemented record storage and retrieval system to comply with record retention laws and maintain accessibility.
- Maintained safeguards against unauthorized access and use of computer-based medical records.
- Maintained accuracy, completeness and security for medical records and health information.
- Followed exact procedures for handling and authorizing requests for patient records by insurance and other third-party payers to comply with federal and state laws.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Supervised daily operations of medical records department, ensuring compliance with regulatory standards.
- Developed and implemented efficient workflows to enhance document retrieval processes.
- Trained and mentored staff on electronic health record systems and data management practices.
- Conducted audits to ensure accuracy of patient records and identify areas for improvement.
- Collaborated with clinical teams to streamline documentation processes and improve information flow.
- Led initiatives to transition from paper-based to digital records, increasing accessibility and security.
- Established quality control measures to maintain integrity of medical documentation across departments.
- Analyzed data trends in patient records management to inform strategic decisions for operational improvements.
- Facilitated smooth transitions during mergers or acquisitions, ensuring seamless integration of new medical records into existing systems.
- Collaborated effectively with interdisciplinary teams like physicians, nurses and administrators to ensure well-coordinated patient care.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA regulations and institutional policies.
- Ensured compliance with federal and state regulations, staying current on industry changes and updating policies accordingly.
- Negotiated contracts with vendors for software solutions or services related to medical records management, resulting in cost savings without compromising quality standards.
- Established criteria and procedures for releasing patient information according to facility policy and legal requirements.
- Led process improvement initiatives, identifying areas in need of optimization and implementing changes to enhance departmental efficiency.
- Managed a team of medical records clerks, providing guidance, support, and mentorship to ensure high-quality work output.
- Streamlined medical records management by implementing efficient filing systems and digital archiving.
- Provided ongoing training and resources to staff members on proper documentation practices within clinical settings.
- Contributed to quality improvement initiatives by identifying areas for streamlining processes within the Medical Records Department.
- Developed strong relationships with healthcare providers, fostering trust and collaboration around shared goals for patient care.
- Maximized team productivity with effective scheduling, task delegation, and performance monitoring.
- Oversaw the processing of subpoenas and requests for release of information while maintaining patient privacy rights.
- Reduced errors in record-keeping by conducting regular audits and providing staff training on best practices.
- Enhanced communication between departments by establishing clear channels for sharing relevant medical record updates.
- Improved patient care by ensuring timely access to accurate and complete medical records for healthcare professionals.
- Developed and implemented departmental protocols for efficient records management, ensuring accuracy and organized storage of medical data.
- Achieved operational excellence by continuously monitoring and evaluating the performance of medical records staff members.
Education
High School Diploma -
Trevor Browne High School
Phoenix, AZ05.1973
Skills
- Epic Systems
- Verbal and Written Communication
- Clerical Functions
- Attention to Detail
- Data Entry
- Government Forms
- Compliance Verification
- EMR Systems
- Workers' Compensation Forms
- Protected Health Information
- Records Scanning
- Records Review
Education
true
Skills
- Medical Release of Information ROI
- Paperwork Processing
- Microsoft Excel
- Patient Rights
Timeline
Medical Records Supervisor
University Of Utah Hospital And Clinics
01.1994 - 05.2021
High School Diploma -
Trevor Browne High School
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