Helen Donovan
Williamstown,NJ
Summary
Committed to achieving high customer satisfaction in fast-paced environments. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as a team lead and part of team to reach business goals. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Aon Corporation
Hammonton, New Jersey
06.2016 - Current
- Interact with customers regarding their employee benefits offered by their employer. This is in a call center environment.
- Utilize customer employee benefit management software to track interactions.
- Document customer complaints and escalated unresolved issues as needed.
- Answer customer inquiries and provided accurate information regarding products and services.
- Develop positive relationships with customers through friendly interactions.
- Team Leader for various customers as needed.
Customer Service Representative
Custom Benefits Group
Hammonton, New Jersey
09.2012 - 06.2016
- Customer Service Representative in a fast-paced call center environment.
- Company acquired by Aon in 06/2016.
Human Resources Contractor
Graver Water
New Providence, New Jersey
04.2002 - 04.2010
- As an outside contractor, performed the duties as listed below:
- Managed recruitment processes to attract diverse talent for various positions.
- Developed and maintained employee handbooks outlining policies and procedures.
- Administered benefits programs, ensuring compliance with regulations and employee satisfaction.
- Developed and implemented human resources policies, procedures, and best practices.
- Developed job descriptions, employee handbooks, and policies.
- Conducted recruitment process, including reviewing resumes and interviewing candidates.
Education
BBA - Business Administration And Management
Caldwell University
Caldwell, NJ06-1981
Skills
- Personal communication
- Team leadership
- Attention to detail
- Adaptability to change
- Data entry accuracy
- Active listening
- Empathy and patience
- Complaint resolution
Certification
- Life and Health Insurance License in NJ.
Affiliations
- Accomplished pianist and church organist
Timeline
Customer Service Representative
Aon Corporation
06.2016 - Current
Customer Service Representative
Custom Benefits Group
09.2012 - 06.2016
Human Resources Contractor
Graver Water
04.2002 - 04.2010
BBA - Business Administration And Management
Caldwell University
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