Ian Owens
Landrum,South Carolina
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sr. Sales & Service Representative
First Citizens Bank
Boiling Springs, South Carolina
04.2025 - Current
- Support sales and service delivery in the branch, providing customer service in both a transaction processing and sales role (universal banker).
- Builds and expands banking relationships through proactive customer outreach, customer service requests, and referring sales opportunities to the appropriate bank partner.
- Responsible for the fulfillment of deposit accounts, payment solutions, and digital access products.
Customer Service & Sales Associate
Gotta Run
Spartanburg, South Carolina
05.2023 - Current
- Analyze customers' unique walking and/or running gait to help determine areas to address.
- Build rapport with customers by actively discussing their situation, weighing possible past injuries or points of pain, and understanding their goals to provide products suited to meet their individual needs.
- Helped the store achieve its highest-grossing years for revenue (2023 and 2024) and highest month (June 2023).
Education
Bachelor of Science - Interdisciplinary Studies & Business Minor
Liberty University
Lynchburg, VA12-2024
Skills
- Customer service
- Relationship development
- Personal communication
- Product knowledge
- One-on-one & group coaching
- Visual merchandising
- Client assessment
Certification
- Certified Personal Trainer (CPT)
- Certified Sports Nutrition Specialist (SNS)
- USA Track & Field - Cross Country Specialist (USATF)
- CPR & AED certified
Affiliations
- Graduate of Student Leadership University (SLU) 101 & 201
- Finisher of the Boston Marathon (2025)
- Volunteer for local/alumni high school track & cross country teams
Timeline
Sr. Sales & Service Representative
First Citizens Bank
04.2025 - Current
Customer Service & Sales Associate
Gotta Run
05.2023 - Current
Bachelor of Science - Interdisciplinary Studies & Business Minor
Liberty University
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