Helen Dumar
Phoenix,AZ
Summary
An energetic individual skilled in building rapport with individuals experiencing difficulties managing issues and moving forward by sharing methods that promote success. Highly committed to delivering support to others, sharing life experiences regarding mental illnesses, substance disorder, incarceration and many other life situations. Always ready with an attentive ear for others.
Overview
28
28
years of professional experience
Work History
Lead Navigator
Community Bridges Inc.
Phoenix, AZ
04.2022 - Current
Lead Navigator
Community Bridges Inc.
Phoenix, AZ
04.2022 - Current
- Provided crisis intervention services to individuals in need of emotional support.
- Maintained strict data confidentiality and privacy on information related to individuals.
- Maintained accurate records of client progress and documented all interactions with clients in accordance with agency policies.
- Provided referrals to appropriate agencies when necessary.
- Collaborated with other professionals, including doctors, psychiatrists, social workers, and psychologists to coordinate care for clients.
- Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
- Maintained high level of professionalism and calmness with personnel, even in high-stress situations.
Lifestyle Consultant
This That & The Oy
Phoenix, AZ
01.2020 - Current
- Assisted clients in navigating crisis and traumatic and difficult situations and provided methods to improve familial and professional relationships
- Helped clients identify goals, obstacles and strategies for attaining greater fulfillment.
Certified Peer Support Specialist
NCADD
Phoenix, AZ
02.2021 - 04.2021
- Instilled hope by promoting positive self-disclosure and actively listening to client needs
- Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys
- Maintained strict data confidentiality and privacy on all information related to individuals.
Peer Intern
Hope Lives
Phoenix, AZ
03.2017 - 03.2017
- Demonstrated enthusiasm and strong communication skill, remaining open to learning new things every day
- Worked alongside senior team members to learn related job tasks and roles
- Performed clerical tasks by answering emails, ordering supplies and organizing and cleaning workplace.
Team Lead / Peer Recovery Coach
RIAZ
Phoenix, AZ
02.2006 - 05.2008
- Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals
- Employed skills in crisis intervention to help resolve difficult situations
- Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery
- Instilled hope by promoting positive self-disclosure and actively listening to client needs
- Led support groups and facilitated one-on-one meetings with struggling individuals
- Aided individuals by developing wellness plans and advance directives to achieve goals.
Peer Support Specialist
RIAZ
Phoenix, AZ
04.2003 - 01.2006
- Maintained strict data confidentiality and privacy on all information related to individuals
- Transported individuals safely to support meetings and medical appointments
- Instilled hope by promoting positive self-disclosure and actively listening to client needs
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
Interviewer
FAA
Phoenix, AZ
06.1996 - 12.1999
- Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds
- Collected information related to income, expenses and household through conduction of thorough interviews
- Identified and resolved inconsistencies in responses using appropriate questions and explanation
- Assisted individuals in filling out applications or questionnaires.
Education
Peer Support Forensic Specialist -
Phoenix College
GED -
Maricopa Community Colleges - Phoenix College
AZ Certified Peer Employment Training -
Meta Services
Peer support specialist certificate -
RIAZ, International
Skills
- Recovery assistance and support
- Community services/resource information
- Coaching and mentoring
- Crisis intervention/problem solving strategies
- Friendly, positive, high-energy attitude
- Time management
- Reliable and trustworthy
- Flexible
Personal Information
Title: Support Specialist
Timeline
Lead Navigator
Community Bridges Inc.
04.2022 - Current
Lead Navigator
Community Bridges Inc.
04.2022 - Current
Certified Peer Support Specialist
NCADD
02.2021 - 04.2021
Lifestyle Consultant
This That & The Oy
01.2020 - Current
Peer Intern
Hope Lives
03.2017 - 03.2017
Team Lead / Peer Recovery Coach
RIAZ
02.2006 - 05.2008
Peer Support Specialist
RIAZ
04.2003 - 01.2006
Interviewer
FAA
06.1996 - 12.1999
Peer Support Forensic Specialist -
Phoenix College
GED -
Maricopa Community Colleges - Phoenix College
AZ Certified Peer Employment Training -
Meta Services
Peer support specialist certificate -
RIAZ, International
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