HELEN ELLIS CRUZ
Kutztown,PA
Summary
Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success.
Overview
7
7
years of professional experience
Work History
SPECIMEN ACCESSIONER
Acutis
Hicksville, NY
04.2022 - Current
- Used computer system to enter laboratory test orders and patient demographics
- Reviewed test results for accuracy, reporting discrepancies to appropriate staff members
- Prepared excess samples for storage or retesting
- Cleaned, maintained and prepared supplies and work areas
- Placed orders for laboratory equipment and supplies
- Used data entry, database and word processing programs to track day-to-day activities
- Developed specialized computer software routines to customize and integrate analysis
- Prepared specimens for analysis by weighing, measuring or labeling samples for identification purpose
- Stored specimens in environmentally controlled facility to prevent spoilage or contamination.
- Maintained supplies in the specimen processing area.
- Processed specimens according to established protocols and regulations.
- Inspected containers for proper labeling and documentation prior to accessioning specimens.
- Complied with HIPAA regulations concerning privacy of patient information.
- Compiled field observations and converted into data to prepare for experiments and tests.
- Supervised supplies in inventory and notified supervisor of low stock levels.
- Employed scientific methods to promote quality of collected samples and stored specimens.
- Oversaw lab equipment stock and placed orders to expand inventory.
- Interpreted test results and determined need for retesting.
- Kept lab space and equipment clean to prevent contamination with hazardous substances.
- Fielded inquiries from clients and phlebotomists regarding specimen requirements and testing protocols.
- Met quality control standards by examining specimens for adequacy and appropriateness.
- Upheld high-quality service levels by promptly addressing any concerns raised during internal or external audits related to specimen handling processes.
- Reduced turnaround time for test results by efficiently prioritizing and processing urgent specimens.
CREW MEMBER
Wendy's
Farmingdale, NY
01.2018 - 03.2022
- Followed all safety and security procedures to reduce risks
- Placed orders into POS systems and handled cash and credit transactions
- Packaged and labeled to-go and delivery orders for pickup
- Washed and sanitized plates and utensils for continued use
- Recommended menu items according to customer preferences and dietary restrictions
- Provided customer feedback to management
- Counted money in cash drawers and calculated customer tips after shifts
- Completed all store opening and closing procedures
- Memorized food and drink recipes to prepare orders with speed and accuracy
- Took customers' orders and wrote ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders
- Communicated with customers regarding orders, comments, and complaints
- Brewed coffee and tea and filled containers with requested beverages
- Accepted payment from customers and made change as necessary
- Delivered orders to kitchens and picked up and serve food when it is ready
- Balanced receipts and payments in cash registers
- Collected and returned dirty dishes to kitchen for washed
- Monitored and ordered supplies and food items and restocked as necessary to maintain inventory
- Prepared and deliver meals to individuals with special dietary needs
- Identified and properly disposed of spoiled and expired food items to promote food safety and prevent cross-contamination
- Addressed customer complaints by remaking dishes and administering refunds.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed sales transactions to prevent long customer wait times.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Followed company security procedures for handling large sums of money.
- Counted and balanced cashier drawers.
- Answered phone calls to assist customers with questions and orders.
- Developed and maintained exceptional customer service standards.
- Provided quality customer service and represented company.
- Assisted customers and provided excellent customer service.
- Used exceptional customer service skills to satisfy needs.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Education
HIGH SCHOOL DIPLOMA -
Dalers
Farmingdale, NY06.2017
Skills
- Specimen Analysis
- Specimen Preparation
- Sample Correction
- Multitasking Abilities
- Teamwork Skills
- Assembly Instructions
- Product Assemble
- Organize Supplies
- Customer Service
- Cash Register Operation
- Drawer Balancing
- Credit and Cash Transactions
- Money Handling
- Cash Drawer Balancing
- Organizational Abilities
- HIPAA Compliance
- Patient confidentiality
- Clinical Laboratory Experience
- Workplace Cleanliness
- Time Management
- Problem-Solving
- Teamwork and Collaboration
- Fast Learner
- Fluent Bilingualism
- Language translation
Languages
Spanish
Native or Bilingual
Reference
- JENNY ALVAREZ, Central Ave Gourmet Deli & Bagels, Deli Clerk, Friend, (516) 787-9868, jennyalvarez544@gmail.com
- YOANA HERNANDEZ, Ocli, Surgical Assistant, Friend, (631) 805-1065, Yohernandez@ocli.net|
- MARLENE NUÑEZ, Kanstan, Assembler, Friend, (631) 522-5842, nunezmarlene0407@gmail.com
- Sharlina Rodriguez Caba, Capital One, Branch ambassador, (347) 293-3185, Sharlinarodriguez27@icloud.com
Timeline
SPECIMEN ACCESSIONER
Acutis
04.2022 - Current
CREW MEMBER
Wendy's
01.2018 - 03.2022
HIGH SCHOOL DIPLOMA -
Dalers