Helen Fusilier
Lafayette,LA
Summary
Experienced strategic human resources manager with expertise in investigations, employee relations, benefits administration, and training program delivery. Proven success in implementing strategic initiatives to optimize organizational performance and cultivate a positive work culture. Strong communication and interpersonal skills, fostering relationships across all levels of the organization. Committed to driving employee engagement, promoting diversity and inclusion, and enhancing overall employee satisfaction.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Mortgage Loan Officer
Ameri Dream Mortgages
01.2025 - Current
- Check loan documents for accuracy prior to closing.
- Review loan files and updated to match current standards.
- Maintain high level of customer satisfaction by providing prompt and accurate loan status updates.
- Analyze loan applications and credit reports to determine loan eligibility and risk level.
Employee Relations Manager
AT&T
10.2005 - 12.2023
- Managed and conducted investigations which involved research, collecting relevant data, preparing case file documentation, and recommended actions.
- Served as a liaison between active employees, former employees and retirees in resolving complex benefit escalations
- Collaborated with third party vendors to efficiently resolve benefit escalation issues, ensuring timely and accurate resolutions.
- Created user friendly department handbook that was used to trained new employees.
- Served as a strategic partner with Call Center Directors in driving key initiatives
- Provided advice and counsel on disciplinary actions to be taken on Code of Business Conduct violations, Performance and Attendance related issues
- Investigated internal and external complaints ensuring compliance, accountability and consistency
- Worked in partnership with regional Labor Unions to ensure inclusive and positive environments
Assistant Director of Human Resources
Wyndham Hotel
11.2004 - 04.2005
- Managed HR processes across departments including recruitment, employee relations and compensation administration, ensuring alignment with organizational goals and compliance with policies.
- Handled on-boarding process for newly hired employees.
- Educated employees on company policies and kept employee handbooks current.
Employee Relations Manager
Bally’s Casino
10.1998 - 11.2004
- Collaborated with HR team to establish useful implementation of employee relations programs and initiatives.
- Organized employee relations activities to enhance employee morale and foster supportive work environment
- Streamlined internal processes for handling employee complaints, expediting resolutions and increasing efficiency.
- Managed conflict resolutions to encourage professional and positive relationships and peace and order.
- Ensured compliance with ADA, EEOC, DOL reporting
H.R. Director
New Orleans Health Corp.
06.1996 - 06.1997
- Provided HR guidance, direction and support to three local inner city area Health clinics ensuring compliance and consistency throughout all clinics.
- Conducted training programs for office personnel enhancing their skills and ensuring adherence to organizational policies.
- Organized, planned and oversaw Health Fairs.
- Implemented policies and procedures to ensure compliance with federal, state, and company regulations.
Education
B.S. - Business Administration
Xavier University
Skills
- Employee Relations
- Relationship building
- Benefits Administration
- Training
- Time Management
- Interpersonal communication
- Disciplinary actions
- Workplace investigations
- Staff orientation
- Employee programs
- HR background
- Teamwork and collaboration
- Problem-solving abilities
Certification
Licensed Mortgage Loan Originator
Timeline
Mortgage Loan Officer
Ameri Dream Mortgages
01.2025 - Current
Employee Relations Manager
AT&T
10.2005 - 12.2023
Assistant Director of Human Resources
Wyndham Hotel
11.2004 - 04.2005
Employee Relations Manager
Bally’s Casino
10.1998 - 11.2004
H.R. Director
New Orleans Health Corp.
06.1996 - 06.1997
B.S. - Business Administration
Xavier University
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