Helen Gomez
Murrieta,CA
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Extensive application engagement and dedicated service skills. Schedule appointments and handle various administrative responsibilities.
Highly communicative with background helping individuals understand and access affordability options. Talented performer with over 10 years of providing information, direction and resource material. Considered team player with exemplary multitasking skills.
Overview
14
14
years of professional experience
Work History
Real Estate Agent
Century 21 Full Service Realty, Licensed Real Estate Brokerage
Murrieta, CA
04.2022 - Current
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.
Manager
Beauty By Design
Temecula, CA
02.2021 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Reduced financial discrepancies to minimize threats to health and productivity of business.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Educated patients on eligibility and affordability options by offering insightful information.
- Interviewed applicants and explained scope of different available benefits.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Administrative Assistant
Beauty By Design
Temecula, CA
02.2021 - Current
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coached new employees on administrative procedures, company policies and performance standards.
- Performed research to collect and record industry data.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Increased sales by 10%
Custodian
Service Master Clean
Murrieta, CA
08.2019 - 12.2020
- Reported vandalism or other damage to property to supervisor.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Kept building spaces premises clean inside and outside.
- Checked in and stocked inventory throughout facility.
- Assembled basic furniture and supplies for offices and other multi-use rooms.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Managed 3 accounts weekly
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
Assistant Manager
The Village Retirement Community
Hemet, CA
09.2010 - 05.2020
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Managed 10 employees at once
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
Associate of Arts - Real Estate
Century 21
Temecula, CA07.2021
Associate of Arts - Business Administration And Management
Mt San Jacinto College
San Jacinto, CA05.2021
High School Diploma -
West Valley High School
Hemet, CA06.2004
Skills
- Employee training and development
- Maintaining Files
- Scheduling
- Professional demeanor
- Customer/Client relations
- Clerical Experience
- Solid Communication Skills
- Staff Supervision
- Consulting
- Proficiency in Microsoft Word, excel, etc
- Multitasking Abilities
- Documentation and paperwork
- Applicant engagement
- Application Review
- Problem-Solving
- Attention to Detail
Timeline
Real Estate Agent
Century 21 Full Service Realty, Licensed Real Estate Brokerage
04.2022 - Current
Manager
Beauty By Design
02.2021 - Current
Administrative Assistant
Beauty By Design
02.2021 - Current
Custodian
Service Master Clean
08.2019 - 12.2020
Assistant Manager
The Village Retirement Community
09.2010 - 05.2020
Associate of Arts - Real Estate
Century 21
Associate of Arts - Business Administration And Management
Mt San Jacinto College
High School Diploma -
West Valley High School
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