HELEN GOSSETT

• I was a homemaker from 1969 until now, I have three beautiful children, all college graduates. All are living in the Orlando area. I have two grandchildren, one just graduated from FSU, he's working in Tampa now, and the younger one is in her second year at UF. All my children are self-motivated, with a strong sense of personal responsibility.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked well in a team setting, providing support and guidance.
• Excellent communication skills, both verbal and written.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Paid attention to detail while completing assignments.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Developed and maintained courteous and effective working relationships.
• Proved successful working within tight deadlines and a fast-paced environment.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

I was able to stay home to take care of my Grandmother until her death(1995-1998), my mother until she entered a nursing home because of her dementia and we took in my husbands Aunt who was in hospice care (6 months in 2005) I was fortunate enough to be able to stay at home because my husband owned Broward Title and I could work from home and take the time off from work to care for my loved ones?

• Assisted clients with activities of daily living, promoting independence and quality of life.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Built strong relationships with clients to deliver emotional support and companionship.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
• Assisted patients with self-administered medications.
• Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
• Provided safe mobility support to help patients move around personal and public spaces.
• Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
• Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
• Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
• Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
• Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
• Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
• Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
• Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
• Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
• Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
• Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
• Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
• Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
• Laundered items, changed sheets and made bed to keep patients' bedroom clean.
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
• Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Assisted with daily living activities, running errands, and household chores.
• Monitored clients' overall health and well-being and noted significant changes.
• Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
• Provided compassionate and patient-focused care to cultivate well-being.
• Transported clients to and from medical appointments with safety and efficiency.
• Guided patients to restroom to support bladder and bowel relief requirements.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
• Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
• Recorded status and duties completed in logbooks for management.
• Completed regular check-ins and progress report for each client.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Handled incoming mail, bills and invoices and completed appropriate actions.
• Scheduled daily and weekly care hours for client caseload.
• Maintained strong connections within caregiver community to gain continuous knowledge.
• Replaced bandages, dressings, and binders to care for wounds and encourage healing.
• Maintained entire family's schedule and organized events.
• Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
• Identified needs and coordinated plans for travel and out-of-town functions.
• Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
• Liaised with key accounts to deliver targeted administrative household support.

• Maintained and processed invoices, deposits, and money logs.
• Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
• Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
• Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
• Completed payroll for employees and maintained detailed records of procedures.
• Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
• Reconciled and corrected issues with financial records.
• Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
• Posted daily receipts and payments in accordance with corporate protocols.
• Supported year-end closing procedures by preparing adjusting journal entries as needed.
• Established QuickBooks accounting system to reflect accurate financial records.
• Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
• Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.k
• Implemented a more efficient filing system for financial documents, improving accessibility and organization.
• Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
• Provided support during audits by supplying requested documentation promptly and accurately.
• Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
• Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
• Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
• Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
• Supported strategic business growth by analyzing financial trends and providing insights.
• Supported decision-making by preparing accurate monthly financial statements.
• Optimized financial data accuracy, conducted thorough checks and balances.
• Enhanced budget tracking with detailed expense categorization.
• Enhanced operational efficiency by automating routine bookkeeping tasks.
• Facilitated better cash management, closely monitored cash flow statements.
• Enhanced team productivity with development and implementation of bookkeeping best practices.
• Streamlined invoice processing to enhance cash flow, utilizing advanced bookkeeping software.
• Facilitated smoother audits by maintaining organized financial records and documentation.
• Increased transparency in financial reporting, updated stakeholders with regular budget forecasts.
• Improved tax preparation efficiency, organized and reviewed all relevant financial documents.
• Reduced financial discrepancies by performing monthly reconciliations of bank accounts.
• Assisted with cost reduction by identifying unnecessary expenses through detailed financial analysis.
• Contributed to successful financial planning, provided detailed reports and analysis to management.
• Boosted efficiency, implemented digital filing system for receipts and invoices.
• Improved financial accuracy by meticulously recording all transactions in accounting software.
• Streamlined accounts payable and receivable management, improving relationships with vendors and customers.
• Assisted with budget preparation and monitoring, contributing to better expense control.
• Collaborated with external auditors to facilitate the annual audit process, providing necessary documentation as required.
• Generated detailed financial reports for management review, facilitating informed decisionmaking.

• Resolved conflicts swiftly, utilizing mediation skills to maintain a harmonious working environment for all employees.
• Managed phone system effectively, directing calls appropriately to minimize disruptions in the workplace.
• Handled sensitive information discreetly, maintaining strict confidentiality while performing daily tasks and attending to client needs.
• Enhanced customer satisfaction by efficiently managing front desk operations and addressing client concerns promptly.
• Promoted a positive image of the organization externally by representing the company professionally during interactions with clients and visitors.
• Reduced wait times for clients with effective appointment scheduling and prioritization of tasks.
• Assisted in the recruitment process, conducting interviews and selecting highly-skilled candidates for receptionist positions.
• Ensured timely completion of administrative tasks, maintaining accurate records and documentation for the organization.
• Organized various events and meetings, ensuring seamless coordination of logistics and clear communication among participants.
• Improved team performance by conducting regular training sessions and providing constructive feedback to reception staff.
• Maintained an orderly workspace, keeping supplies well-stocked and ensuring cleanliness throughout common areas such as waiting rooms or lobbies.
• Supported interdepartmental collaboration through effective communication channels and proactive involvement in company initiatives.
• Increased employee retention, fostering a supportive work environment and addressing staff concerns professionally.
• Collaborated with management to identify areas for improvement, implementing changes that resulted in enhanced operational efficiency.
• Served as liaison between departments within the organization, facilitating smooth communication flow essential for successful project completion.
• Assisted in the development of policies and procedures for the reception team, ensuring adherence to organizational standards and promoting a consistently high level of service.
• Kept abreast of industry trends and best practices, applying this knowledge to continuously refine reception operations and exceed client expectations.
• Streamlined office processes for increased efficiency by implementing new organizational systems and procedures.
• Contributed to cost-saving efforts by monitoring office supply inventory levels closely and making strategic purchasing decisions when necessary.
• Developed strong relationships with clients, providing exceptional customer service to promote loyalty and repeat business.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Developed internal requirements and standards to minimize regulatory risks and liability across programs.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.
• Organized spaces, materials and catering support for internal and client-focused meetings.
• Interceded between employees during arguments and diffused tense situations.
• Monitored front areas so that questions could be promptly addressed.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Kept high average of performance evaluations.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Organized meetings for executives and coordinated availability of conference rooms for participants.