Madyson Fernandez
Winter Garden
Summary
Excels in helping patients feel welcomed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
Scheduling Coordinator
Orlando Health
08.2024 - Current
- Managed communication between patients and healthcare providers for appointment confirmations.
- Utilized electronic health record systems to maintain accurate patient information and schedules.
- Assisted in training new team members on scheduling protocols and systems usage.
- Verified patient insurance information for accuracy and completeness.
Associate Banker
Chase Bank
07.2021 - 08.2024
- Assisted customers by answering banking questions. Modified, opened and closed customer accounts.
- Resolved customer complaints and provided effective solutions promptly.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
Customer Service Representative
Publix Store
08.2016 - 07.2021
- Processed cash register transactions by inputting product costs and giving back change.
- Recognized for providing efficient service with high degree of accuracy.
- Greeted all customers and provided prompt and friendly service.
Education
Bachelor's degree - Hospital Admin.
University of Central Florida
Orlando, FL12.2025
Associate of Arts - General Studies
Valencia College
Orlando, FL05.2022
Skills
- Customer service excellence
- Conflict resolution
- Health record maintenance
- Regulatory Compliance
- Relationship Building and problem solving
- Insurance verification
- Patient communication
- Critical thinking
Timeline
Scheduling Coordinator
Orlando Health
08.2024 - Current
Associate Banker
Chase Bank
07.2021 - 08.2024
Customer Service Representative
Publix Store
08.2016 - 07.2021
Associate of Arts - General Studies
Valencia College
Bachelor's degree - Hospital Admin.
University of Central Florida