Genesis L. Ayala Ramirez
San Bernardino,CA
Summary
Dedicated and versatile professional with extensive experience in administrative support, logistics, and healthcare operations. Skilled in managing complex schedules, ensuring compliance with safety standards, and streamlining processes to enhance efficiency. Demonstrated leadership abilities through military and civilian roles in inventory management, patient care coordination, and team training. Recognized for strong problem-solving, communication, and organizational skills. Bilingual in English and Spanish. Driven by a passion for delivering exceptional service and fostering positive team dynamics.
Overview
7
7
years of professional experience
Work History
Scheduling Coordinator
Ace Endoscopy and Surgery Center
Rialto, CA
07.2021 - Current
- Conducted comprehensive health assessments, including recording vital signs, medical histories, and current symptoms, ensuring accurate documentation in electronic medical records (EMR).
- Assisted healthcare providers in evaluating patient conditions by preparing and reviewing diagnostic data.
- Educated patients on wellness, preventive care, and management of chronic conditions based on initial assessments.
- Greet and register patients, ensuring proper documentation and compliance with health protocols.
- Schedule and confirm appointments, process payments, and handle patient inquiries.
- Manage patient records, including insurance verifications and medical documentation.
- Perform COVID-19 testing for high-volume patients, ensuring accuracy and safety standards.
- Translate Spanish-English as needed, providing clear communication for diverse clientele.
- Scanning procedure reports in to each patients file and faxing it to their required insurance providers
- Delivered detailed instructions to ensure accurate preparation for each procedure.
- Conducted one-week reminder calls to verify appointment plans with patients.
- Performed multiple administrative duties associated with patient care in an outpatient facility
- Experienced in data entry and processing of medical records management organizing files and records into system increasing deficiency
Endoscopy Technician
Ace Endoscopy and Surgery Center
Rialto, CA
09.2022 - 10.2023
- Advanced skillset through participation in specialized trainings on various types of endoscopic equipment, broadening capabilities as a technician.
- Clean and sterilize colonoscopy and endoscopy scopes following strict infection control and safety protocols.
- Perform meticulous handling and maintenance of medical equipment to ensure optimal functionality and compliance with healthcare standards.
- Collaborate with medical staff to maintain a sterile environment and support seamless procedure operations.
- Prepared procedure rooms and sterilized colonoscopy equipment in compliance with infection control and safety standards.
- Supported healthcare professionals by arranging required instruments and ensuring a sterile and orderly setup.
- Ensured all necessary tools, supplies, and documentation were readily available for colonoscopy and endoscopy procedures, optimizing workflow efficiency.
- Conducted equipment checks to verify functionality and addressed any issues prior to procedures.
- Maintained strict adherence to OSHA and HIPAA regulations while assisting in patient care and procedural setup.
Unit Supply Specialist
United States Army
Fort Bliss, TX
05.2019 - 04.2021
- Supervised storage, distribution, and inventory of military supplies and equipment.
- Trained team members on safety protocols and operational procedures.
- Managed and safeguarded $200K+ in equipment with zero losses or discrepancies.
Unit Supply Specialist
United States Army
Camp Humphreys, South Korea
02.2018 - 03.2019
- Oversaw the reception, storage, and shipment of bulk military supplies.
- Issue and store within distribution facilities to using units
- Managed transport of supplies and equipment and performed planning and execution functions to support movement in Camp Humphreys, South Korea
Unit Supply Specialist
United States Army
Fort Lee, VA
01.2018 - 02.2018
- Advance Individual Training
Unit Supply Specialist
United States Army
Fort Jackson, South Carolina
09.2017 - 12.2017
- Basic Combat Training
Education
San Bernardino Valley College
San Bernardino, CAHigh School - undefined
Cajon High School
San Bernardino, CA01.2014
Skills
- Knowledge of sterilization techniques and infection control protocols
- Experience handling and maintaining endoscopic equipment
- Attention to detail in preparing and organizing medical environments
- Medical Equipment Sterilization
- Endoscopy/Colonoscopy Scope Handling
- Proficiency in conducting and interpreting health screenings (eg, blood pressure, BMI, glucose levels)
- Experience with EMR systems (eg, Epic, Cerner) for documenting patient assessments
- Patient scheduling and care coordinator
- Medical records management
- Insurance verification and billing processes
- COVID-19 testing and documentation
- Multitasking in high volume environments
- Bilingual communication in English and Spanish
- Customer service excellence
- Conflict resolution and customer service
- Data entry and record keeping
- Inventory and asset management
- Military supply chain operations
- Microsoft Excel
- Basic Computer literacy skills
- Strategic planning and scheduling skills
- Health, Safety & Environment Standards
- Training & Employee Development
- Critical Thinker
- Verbal and written communication skills
- Strong interpersonal skills for patient communication and education
Timeline
Endoscopy Technician
Ace Endoscopy and Surgery Center
09.2022 - 10.2023
Scheduling Coordinator
Ace Endoscopy and Surgery Center
07.2021 - Current
Unit Supply Specialist
United States Army
05.2019 - 04.2021
Unit Supply Specialist
United States Army
02.2018 - 03.2019
Unit Supply Specialist
United States Army
01.2018 - 02.2018
Unit Supply Specialist
United States Army
09.2017 - 12.2017
High School - undefined
Cajon High School
San Bernardino Valley College