Jasmine Young
St Louis,MO
Summary
I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities. Dedicated customer service talented at processing high volumes of error-free transactions and meeting departmental goals. I have 7 years of experience in customer service, retention and problem resolution. Smoothly manages conversational low and di fuses di ficult customer situations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
Stonebridge
St Louis, MO
05.2020 - Current
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
- Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
- Improved resource allocation by regularly reviewing staff skills, availability, and workload distribution.
- Streamlined communication between departments for improved schedule adherence and reduced conflicts.
- Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
- Coordinated training sessions for new hires, ensuring seamless integration into the team''s scheduling processes.
- Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout the organization.
- Improved operational efficiency by automating routine scheduling tasks.
- Developed system for tracking vacation and leave requests, maintaining seamless operations.
- Enhanced staff morale by considering individual preferences and constraints when scheduling shifts.
- Contributed to team success by providing backup scheduling support during peak times.
- Streamlined scheduling processes, reducing time spent on creating schedules by half.
- Facilitated smoother workflow by preemptively identifying and resolving scheduling conflicts.
- Enhanced team efficiency by streamlining appointment scheduling processes.
- Fostered positive relationships with clients by efficiently addressing scheduling changes and requests.
- Coordinated daily schedules for 30+ staff members, ensuring optimal coverage and productivity.
- Played key role in organizing company-wide events, managing schedules to maximize attendance.
- Enhanced communication between departments, ensuring smooth scheduling adjustments and updates.
- Maintained up-to-date database of staff availability, qualifications, and preferences to aid in scheduling.
- Assisted in project planning meetings by providing insights on scheduling constraints and opportunities.
- Staffing & Scheduling (66+ residents / 24/7 coverage)
Central Supply & Inventory Management
Healthcare Compliance & Documentation
Patient Care & Medication Administration
Electronic Health Records (EHR) & Scheduling Software
Recruitment & Onboarding Support
Time Management & Crisis Response
Team Communication & Conflict Resolution
CNA
Clipboard
St Louis, MO
06.2023 - 07.2025
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Educated patients and family members on best home care practices for healing and recovery.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Documented patient information and care activities in electronic health record.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Central Supply Manager
Stonebridge
St Louis, MO
05.2020 - Current
- Maintained compliance with industry regulations by staying current on best practices and implementing necessary changes to procedures.
- Ensured seamless integration between purchasing, receiving, warehousing, distribution departments through open communication channels.
- Increased accuracy of inventory records by implementing a robust tracking system and conducting regular audits.
- Developed and enforced standard operating procedures for central supply team members, ensuring consistency and quality control.
- Collaborated with department heads to identify critical supply needs, optimizing procurement strategies.
- Led cross-functional teams in the execution of continuous improvement initiatives for central supply operations.
- Improved supplier relationships through effective communication and timely issue resolution.
- Streamlined central supply operations for improved cost savings and resource allocation.
- Managed central supply budget with a focus on cost reduction and efficient resource utilization.
- Implemented risk mitigation strategies for potential disruptions in the supply chain, maintaining business continuity during unforeseen events.
- Enhanced supply chain efficiency by implementing strategic inventory management processes.
- Trained new employees on proper handling, storage, and distribution of supplies, promoting safety and efficiency within the workplace.
- Reduced stockouts and surplus by conducting thorough demand forecasting and analysis.
- Oversaw daily activities within the central supply department, ensuring staff productivity and adherence to established policies.
- Negotiated contracts with suppliers to secure favorable pricing, terms, and delivery schedules for essential materials.
- Fostered a culture of continuous process improvement within the central supply team, driving greater efficiency across all aspects of operations.
- Coordinated interdepartmental efforts to optimize inventory levels while minimizing waste.
- Established performance metrics for the central supply team to track progress toward operational goals effectively.
- Provided timely solutions to equipment or material shortages through proactive problem-solving techniques.
- Conducted regular performance evaluations for direct reports to support professional growth and development within the central supply team.
- Forecasted requirements and set reorder points to maintain optimal levels.
- Managed accurate files and implemented new organizational systems to improve traceability.
- Handled maintenance reports for orders requested and completed.
- Supervised and managed employees during sorting, packaging and return procedures.
- Evaluated back stock and returned extra, sealed and salvageable goods to designated locations.
- Directed inventory regulation processes and accounting input data processing and reviewed output records from supply systems.
- Inventory Control & Stock Rotation
Supply Ordering & Vendor Relations
Purchase Order Processing
Budget Monitoring & Cost Control
Receiving, Stocking, and Distribution of Supplies
Medical Equipment & Supply Tracking
Barcode/Inventory Management Systems (Pyxis, Omnicell, etc. if used)
Regulatory Compliance (OSHA, CMS, State Survey readiness)
Maintaining PAR Levels (minimum stock requirements)
Waste Reduction & Resource Optimization
Communication with Nursing/Clinical Departments
Emergency Supply Readiness & Rapid Response
Data Entry & Record Keeping (manual and digital)
Problem-Solving & Prioritization Under Pressure
Team Collaboration with Nursing, Administration, and Vendors
Office Manager
Confidential Health Services
St Louis, MO
06.2018 - 08.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Staff Scheduling & Workforce Coordination
Administrative Support & Office Operations
Budgeting & Expense Tracking
Vendor Management & Purchasing
Inventory & Supply Management
Policy Implementation & Compliance Oversight
Customer Service & Client Relations
Human Resources Support (onboarding, training, payroll assistance)
Record Keeping & Documentation Accuracy
Proficiency with Microsoft Office / Google Workspace
Communication & Conflict Resolution
Time Management & Prioritization
Leadership & Team Supervision
Problem-Solving & Process Improvement
Maintaining Confidentiality & HIPAA Compliance
Nursing Supervisor
Confidential Health Services
St Louis, MO
06.2021 - 08.2023
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Provided direct nursing care to patients when personnel was short-staffed.
- Maintained proper staff levels within budget parameters to deliver high levels of care to every patient.
- Confidently directed overall operation of nursing services and patient care.
- Schedule nurses' shifts.
- Assign nurses to patients.
- Ensure nursing operational standards are met.
- Provide reports on productivity, quality and customer service metrics.
- Ensure all nurses follow policies and procedures.
- Train new team members.
- Evaluate nurses' performance.
CNA - Certified Nursing Assistant
Grace cds
06.2017 - 08.2021
- Assist with daily living activities
- This includes delivering meals to patients, turning and ambulating patients and providing plenty of fresh water, as well as extra nourishment between meals Help patients with personal hygiene
- Provide patients with bedpans, help with baths, shampoos and showers Provide adjunct care for the patient, including ice packs, non-sterile dressings and therapeutic baths Check vital signs and record daily information in the patient's chart Assist the nurses and other sta f as needed.
Certified Nursing Assistant
CNA, Lutheran Senior Services, Che's
08.2018 - 02.2021
- Provides patients' personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths
- Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals
- Provides adjunct care by administering enemas, douches, non sterile dressings, surgical preps, ice packs, heat treatments, sits and therapeutic baths; applying restraints
- Maintains patient stability by checking vital signs and weight; testing urine; recording intake and output information
- Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
Certified Nursing Assistant
ROYAL OAKS CARE CENTER
06.2017 - 08.2020
- Provides patients' personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths
- Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals
- Provides adjunct care by administering enemas, douches, nonsterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths; applying restraints
- Maintains patient stability by checking vital signs and weight; testing urine; recording intake and output information
- Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor.
Certified Nursing Assistant
CNA
09.2016 - 07.2020
- Assist with daily activities up to and including hygiene, transfers, feeding
- Consulted with nurses to develop patient care plans and evaluate treatment options
- Maintained accurate, timely low of information by completing thorough patient records and updating healthcare team on patient status
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities
- Collected and documented vital signs to track current patient conditions
- Recognized and reported abnormalities or changes in patients' health status to nursing sta f for immediate assessment.
Security O ficer
Allied Universal
10.2017 - 12.2019
- Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers
- Guarded restricted areas to prevent unauthorized entry
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations
- Patrolled and secured industrial and commercial premises to prevent intrusion
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
Certified Nurse Assistant, Private Duty
04.2015 - 10.2016
- Provides patients' personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths
- Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals
- Provides adjunct care by administering enemas, douches, nonsterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths; applying restraints
- Maintains patient stability by checking vital signs and weight; testing urine; recording intake and output information.
Customer Service Rep II
Convergys
05.2014 - 02.2016
- Monitors inbound and outbound telephone calls within call center(s) to ensure customer service meets quality assurance standards
- Documents customer service quality issues according to procedure
- Compiles reports pertaining to performance and quality assurance issues for review by management
- Advises management, using written and/or verbal reports, in a timely and e ficient manner
- Contributes in learning sessions and other programs meant to educate call representatives on performance and quality assurance issues
- Provides timely and e ficient feedback on call quality
- Regular, consistent and punctual attendance
- Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Cashier
Circle K
09.2012 - 12.2015
- Circle Ks products and services, Providing prompt and courteous customer service
- Handling all types of store transactions for Circle Ks products and services
- Maintaining a clean and pleasant store environment.
Education
Certification in Level 1 medication aide -
Sunny hill inc - Saint
Louis, MOHigh School Diploma -
Vatterott College, Certifi
Saint Louis, MoAssociate of Science - Medical Assisting
University City High School
Skills
- Criminal law knowledge
- First aid and CPR certified
- Observant
- Interior and exterior patrol
- Crime prevention methods
- Investigative skills
- Shi t work experience
- Report writing
- High level of integrity
- Report generation
- Credit card payment processing
- Report creation
- Sales expertise
- In-store support
- Customer relations
- O fice equipment proficiency
- Quality control
- Courteous demeanor
- Problem-solving abilities
- Quality assurance controls
- Promotional support
- Senior leadership support
- Microso t O fice expertise
- Data evaluation
- Call Center Operations
- Retail sales customer service
- Process optimization
- Con lict mediation
- Inbound and Outbound Calling
- High-energy attitude
- Clerical support
- Admitting Support
- Oral Hygiene
- Recording Vital Signs
- Grooming and Bathing Assistance
- Observation Documentation
- Wheelchair Assistance
- Quality Patient Care
- Documenting Behaviors
- Collecting Specimens
- Nursing Assistance
- Measuring Bodily Fluids
- Room Cleaning and Restocking
- Infection Control Procedures
- Promoting Healthy Habits
- Bathing and Dressing
- Medications Familiarity
- Bed Transfers
- Alcohol Rubs
- Efficient and Reliable Team Player
- Calm Under Stress
- Trustworthy Companion
- Compassionate Caregiver
- Mobility Assistance Needs Understanding
- Wound Care
- Patient Safety Management
- Memory Improvement
- Family Communication
- Light Housekeeping
- Patient Relationship-Building
- Supporting Personal Needs
- Interdisciplinary Communication
- Bed Making and Linen Changes
- Staff Scheduling & Workforce Coordination
Administrative Support & Office Operations
Budgeting & Expense Tracking
Vendor Management & Purchasing
Inventory & Supply Management
Policy Implementation & Compliance Oversight
Customer Service & Client Relations
Human Resources Support (onboarding, training, payroll assistance)
Record Keeping & Documentation Accuracy
Proficiency with Microsoft Office / Google Workspace
Communication & Conflict Resolution
Time Management & Prioritization
Leadership & Team Supervision
Problem-Solving & Process Improvement
Maintaining Confidentiality & HIPAA Compliance
Inventory Control & Stock Rotation
Supply Ordering & Vendor Relations
Purchase Order Processing
Budget Monitoring & Cost Control
Receiving, Stocking, and Distribution of Supplies
Medical Equipment & Supply Tracking
Barcode/Inventory Management Systems (Pyxis, Omnicell, etc if used)
Regulatory Compliance (OSHA, CMS, State Survey readiness)
Maintaining PAR Levels (minimum stock requirements)
Waste Reduction & Resource Optimization
Communication with Nursing/Clinical Departments
Emergency Supply Readiness & Rapid Response
Data Entry & Record Keeping (manual and digital)
Problem-Solving & Prioritization Under Pressure
Team Collaboration with Nursing, Administration, and Vendors
Certification
Level 1 Medication Aide June 2017 to Present Certified Nursing Assistant (CNA) April 2013
to Present Security O ficer October 2017 to November 2018 Security Guard Class D Security
License
Timeline
CNA
Clipboard
06.2023 - 07.2025
Nursing Supervisor
Confidential Health Services
06.2021 - 08.2023
Scheduling Coordinator
Stonebridge
05.2020 - Current
Central Supply Manager
Stonebridge
05.2020 - Current
Certified Nursing Assistant
CNA, Lutheran Senior Services, Che's
08.2018 - 02.2021
Office Manager
Confidential Health Services
06.2018 - 08.2024
Security O ficer
Allied Universal
10.2017 - 12.2019
CNA - Certified Nursing Assistant
Grace cds
06.2017 - 08.2021
Certified Nursing Assistant
ROYAL OAKS CARE CENTER
06.2017 - 08.2020
Certified Nursing Assistant
CNA
09.2016 - 07.2020
Certified Nurse Assistant, Private Duty
04.2015 - 10.2016
Customer Service Rep II
Convergys
05.2014 - 02.2016
Cashier
Circle K
09.2012 - 12.2015
Certification in Level 1 medication aide -
Sunny hill inc - Saint
High School Diploma -
Vatterott College, Certifi
Associate of Science - Medical Assisting
University City High School