Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Shaheirrizzai Abdelaziz

Washington,DC

Summary

Disciplined security professional experienced in enforcing safetyprotocols, protecting property and monitoring suspicious activity.Possesses excellent communication and customer service skills.Dedicated to providing safe and secure environments for clients andemployees.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Safety Coordinator

NAARC
04.2023 - 09.2024
  • The Safe Passage program supports students as they travel to and from school and in the community.
  • Safe Passage programming includes conflict resolution, mediation services, and community relationship building to keep students safe and improve student attendance.
  • Safe Passage Ambassadors – trained and trusted adults from community-based organizations – are assigned to schools and work to build relationships with school staff, students, families, and community members.
  • Ensure students make it to the school building safe and sound.
  • Patrolling the neighborhood and area surrounding schools
  • Report any conflicts

Receptionist

Kelly Services
04.2022 - 02.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Directing new hires and temporary employees to the Security Badge Office to get employee badging.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Check patient records and provide appropriate and necessary forms upon arrival (i.e. medical history, HIPAA consent, contact information, etc.).
  • Analyze visitor data and generate insights using business intelligence tools to optimize reception processes and enhance overall guest satisfaction
  • Facilitated collaborative sessions by organizing cross-functional team meetings using virtual and augmented reality platforms.
  • Experienced with a range of CRM and ERP software systems.

Security Officer

LGC
09.2021 - 04.2022
  • Utilized strong communication skills to interact with staff, guests, vendors and law enforcement personnel in a professional manner
  • Enforced safety regulations, policies and procedures to ensure a safe environment
  • Performed

  • Secured exits and entrances at end of operations, controlling access
  • to building.
  • Responded quickly to emergency situations using sound judgment
  • to resolve issues promptly.
  • Interacted courteously with public while maintaining order at large
  • gatherings and events.
  • Responded to alarms by investigating and assessing situation.
  • Wrote comprehensive incident reports and conducted thorough
  • investigations.
  • Monitored security camera footage and reviewed daily reports from
  • alarm systems.
  • Assisted employees with various tasks including lockouts, escorts
  • and lost items retrieval.
  • Escorted and observed guests and employees, maximizing safety
  • and protection.
  • Checked surveillance cameras to identify disruptions or unlawful
  • acts.
  • Patrolled assigned areas on foot or in a vehicle to monitor safety
  • and security of personnel and property.

Lead Line Cook

Breadline
11.2018 - 09.2019
  • Ensured compliance with all local health code regulations by regularly inspecting work areas, equipment, and utensils
  • Supervised team members to ensure efficient workflow during peak hours.

  • Ensured compliance with all local health code regulations by
  • regularly inspecting work areas, equipment, and utensils.
  • Supervised team members to ensure efficient workflow during peak
  • hours
  • Monitored food temperatures throughout the cooking process to
  • ensure safe consumption.
  • Demonstrated expertise in a variety of cooking techniques,
  • including grilling, baking, roasting, and sautéing.
  • Created weekly specials using seasonal produce to boost sales
  • revenue.
  • Trained new kitchen staff on the proper use of kitchen equipment
  • and safety protocols.
  • Performed kitchen maintenance tasks such as cleaning equipment
  • and restocking ingredients.
  • Maintained high standards for quality control and sanitation
  • procedures.

Student Volunteer

Leckie Elementary School
06.2017 - 01.2019
  • Developed positive relationships with students through individual interactions and recognition of accomplishments
  • Provided individualized support to students who required additional help with understanding concepts or completing assignments
  • Supported the lead teacher in delivering instruction.
  • Supervised small groups of students during independent work time while providing guidance on their academic tasks
  • Supervised students in the classroom and during field trips.
  • Engaged students in extracurricular activities to enhance learning.
  • Monitored lunchroom supervision duties to ensure proper nutrition habits were being followed by students.

Sales Associate

Michael's
09.2016 - 02.2017
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
  • Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
  • Greeted and escorted customers to product racks and shelves to

assist with finding merchandise.

  • Organized merchandise displays to promote higher levels of

customer engagement.

  • Handled customer complaints and inquiries in a courteous and

efficient manner.

  • Tagged new merchandise for sale and updated signs.
  • Maintained up-to-date knowledge of store policies regarding payments, returns, exchanges and security practices.
  • Encouraged customers to make additional purchases and suggested

relevant items.

  • Opened and closed cash registers, balanced cash drawers, and

Security Officer

Securitas
04 2022 - 01 2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Directing new hires and temporary employees to the Security Badge Office to get employee badging.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Check patient records and provide appropriate and necessary forms upon arrival (i.e. medical history, HIPAA consent, contact information, etc.).
  • Analyze visitor data and generate insights using business intelligence tools to optimize reception processes and enhance overall guest satisfaction
  • Facilitated collaborative sessions by organizing cross-functional team meetings using virtual and augmented reality platforms.
  • Experienced with a range of CRM and ERP software systems.

Education

High School Diploma -

Eastern High School
Washington DC
June.2018

Skills

  • Conflict Resolution Techniques
  • Interior and Exterior Patrol
  • Conflict De-Escalation
  • Superior Customer Service
  • Safety and Security
  • Criminal Law Knowledge
  • Law Enforcement
  • De-Escalation Techniques
  • Complex Problem-Solving
  • Microsoft Word, PowerPoint, and
  • Excel
  • Customer Relations
  • Excelling in Fast paced environments
  • Property Patrol
  • Safety and compliance inspections

Certification

  • Guard Card
  • CPR Certification
  • First Aid Certification

References

Dessirae Johnson — Secuirtas

Security Supervisor

Manager

(240) 273-6742

Dessiraejohnson123@gmail.com

Journee Minger

Mentor

(202) 696-6999

Minger.j@yahoo.com

Timeline

Safety Coordinator

NAARC
04.2023 - 09.2024

Receptionist

Kelly Services
04.2022 - 02.2024

Security Officer

LGC
09.2021 - 04.2022

Lead Line Cook

Breadline
11.2018 - 09.2019

Student Volunteer

Leckie Elementary School
06.2017 - 01.2019

Sales Associate

Michael's
09.2016 - 02.2017

High School Diploma -

Eastern High School

Security Officer

Securitas
04 2022 - 01 2024
Shaheirrizzai Abdelaziz