Monique Hayes
525 Mello St. #301 Southeast, Washington,DC
Summary
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
11
11
years of professional experience
Work History
Safe-passage Supervisor
NAARC
Washington , DC
06.2023 - Current
- Oversees and manages safe passage programs.
- Ensuring the safety of students traveling to and from school and in the community.
- Developing and implementing programs, collaborating with stakeholders.
- Evaluating program effectiveness.
- Conducting site visits to assess safety concerns along school routes and within school buildings.
- Promoting a proactive approach to safety.
- Conflict and resolution services, and mediation, to address interpersonal violence and other concerns.
- Engage with the community to build relationships, promote safety awareness, and gather feedback.
- Provide training and support to the Safe Passage staff.
- Collaborate with local law enforcement, community-based organizations, and other stakeholders to ensure safe travel for students.
- Conducting weekly calls to check in and monitor staff, and any issues they may have.
Security Officer
Gaylord National Resort & Convention Center
Oxon Hill, MD
12.2023 - 07.2024
- Monitored and maintained security protocols to ensure a safe environment.
- Conducted regular patrols to safeguard premises and prevent unauthorized access.
- Responded promptly to security breaches, minimizing potential risks.
- Performed security duties to ensure the safety and protection of premises.
- Executed security duties to maintain a secure environment within the facility.
- Conducted security duties to safeguard property and personnel effectively.
Environmental Services Supervisor
Healthcare Service Group Inc.
Silver Spring, MD
04.2015 - 04.2023
- Established and enforced clear goals to keep all employees at the same level and working collaboratively.
- Inspected incoming supplies to verify conformance with material specifications and quality standards.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Managed a highly effective team of 12 employees.
- Assessed daily workloads, scheduled and planned daily assignments, and oversaw numerous projects.
- Created communication strategies to meet client objectives.
- Proactively identified and solved complex problems impacting operations management and business direction.
Housekeeper/Team Leader
Healthcare Services Group
Silver Spring, MD
08.2014 - 08.2015
- Stocked toilet tissue, paper towels, and other restroom supplies.
- Completed cleaning tasks while spending the majority of the day walking, twisting, bending, pushing, and kneeling to get the job done.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing lines, restocking inventory, and removing trash.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Swept and damp-mopped private stairs and hallways.
- Maintained composure and a level-headed mentality during challenging situations to best resolve issues and serve business needs.
- Requested maintenance orders to fix non-working equipment and address anteroom damage.
Education
High School Diploma -
Calvin Coolidge High School
Washington, DC01-1986
Skills
- Employee performance monitoring
- Stakeholder collaboration
- Team leadership
- Staff training
- Program development
- Community engagement
- Risk management
- Effective communication
- Incident response
- Employee performance assessment
- Conflict resolution
- Safety assessment
- Employee evaluations
- Performance testing
- Maintenance & repair
- Decision-making
- Excellent communication
- Organization and time management
- Cost reduction
- Public speaking
- Inventory monitoring
Timeline
Security Officer
Gaylord National Resort & Convention Center
12.2023 - 07.2024
Safe-passage Supervisor
NAARC
06.2023 - Current
Environmental Services Supervisor
Healthcare Service Group Inc.
04.2015 - 04.2023
Housekeeper/Team Leader
Healthcare Services Group
08.2014 - 08.2015
High School Diploma -
Calvin Coolidge High School
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